CryptoThrills Casino - Player’s winnings have been reduced.

Dear RaeMRae84,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I have checked the general bonus terms and conditions, and this is what I found https://cryptothrills.io/terms-and-conditions#bonus-terms-and-conditions:

"Bonus Withdrawals

All Winnings made from a match bonus above 100% are restricted to a maximum withdrawal of 100 mLTC/mBTC/mBCH (based on the currency you've wagered with)."

I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limit to be unfair and predator, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play.

Do I understand correctly that all your winnings have been accumulated with an active bonus? Could you please advise in which currency is your casino account held?

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

I asked before depositing and was told that every bonus had a 5 time max limit. I will find my conversation. This was before my deposit and that's why with them not being honest, I want my deposit back. It was told to me that all bonuses had a Max of 5mbtc, then they said only 100mltc after the fact bi couldn't find the bonus info for several days either. This is theft, as far as I'm concerned. If I'm playing with more money than the max cap, that's they, especially when they're taking new another amount

Please understand that the maximum cash out for Free / No Deposit bonuses is 5 mBTC (as mentioned in the live chat) https://cryptothrills.io/terms-and-conditions#bonus-terms-and-conditions:

"The maximum that can be withdrawn from a no deposit free bonus/free games/free spins is 5 mBTC"

"All free spins bonuses carry a cash-out multiplier which means that the maximum value that can be converted to cash is 5 times the value of the free spin bonus. A maximum cash-in amount applies to standard Free Money/Free Spins/Loyalty Points Redeemed/Competition or Tournament Prizes where there is no deposit required."

All the abovementioned rules apply to Free / No Deposit bonuses. However, you have deposited funds into your account and triggered a promotional offer. You should be entitled to 100 mLTC/mBTC/mBCH (based on the currency you've wagered with).

Could you please advise how much was your last deposit and how much was the rewarded bonus amount?

y last deposit was 65us dollars in ltc.... I have no idea what in the word they did with the math here. I just know I had a lot of play time I had to do to be screwed out of more than I deposited.

Thank you, RaeMRae84, for your reply. I understand now that your last deposit was $65. How much was the rewarded bonus amount?

16 dollars

When I put in a bonus that was one of the bonuses that they said I could Max out at 5 times it kept denying it and then it put in a separate bonus of its own which I assume is why they are trying to use this against me at this point because they didn't allow me to use any bonus that I found on their website

Dear RaeMRae84,

Please understand that 5 times maximum cash out applies to Free Spins bonuses only https://cryptothrills.io/terms-and-conditions#bonus-terms-and-conditions:

"All free spins bonuses carry a cash-out multiplier which means that the maximum value that can be converted to cash is 5 times the value of the free spin bonus. A maximum cash-in amount applies to standard Free Money/Free Spins/Loyalty Points Redeemed/Competition or Tournament Prizes where there is no deposit required."

You should be entitled to 100 mLTC/mBTC/mBCH (based on the currency you've wagered with).

Dear RaeMRae84,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.