raemrae84's reviews

Casino Guru

We want players to understand gambling.

• 8 months ago
After making two withdrawals they wouldn't let me have any free bonuses or large deposit bonuses. Made a few deposits anyways,a couple without bonuses all together. Noticed this last time that my wins weren't being added to the balance and I looked in the game history and they said o.oo repeatedly. I asked customer service to send a record of my game play and they kept declining and telling me to look at what's on my end. That's enough for me to know not to trust my money there. Another large win and they've voided my free chip code.... Apparently, if you win they refuse all ndb
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  • A lot of Freeplay
  • Quick withdrawals
  • 24hr customer service
  • Free coin for weekly deposit is taken away if you make a withdrawal
  • Fixed games?
• 10 months ago
I love the games they have but how do I contact customer support and why does that page for help say it doesn't exist? Will I get my withdrawal or...?
  • Cute page reminds me Lisa frank
  • Great games I prefer
  • Basic in a good way...I think
  • Confusing layout
  • Don't see customer support at all
  • Where am I !?
• 1 year ago
I'm kinda anxious about the withdrawal methods. I made my first withdrawal that had a maximum amount. I ended with well over that and they still took the chip amount from the max withdrawal. And, they didn't take certain BTC addresses, which was very strange to me, So I had to use a different wallet and come to find out, I'm reading you have to you whatever BTC address you verify with, which could be anything because they change continuously with my wallets. I really hope I actually get my BTC . Today it shows as processed but it's not on the Blockchain. Apparently, they say this when the company that processes the withdrawals gets the info to send winnings. This makes me uncomfortable and frustrated. I don't know if I'll be back yet. Depends on if I get my BTC today or not.
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  • Huge amounts of free coins for depositing
  • 24 hr customer service
  • Extremely vague when asked about withdrawals
  • Take winnings from your max cash out even if you're over the amount they can take from winnings beforehand
  • Slow woo and confusing withdrawals
  • Processed payout on their site doesn't mean the payout was actually sent yet!
• 1 year ago
I wish I could say they're as fair as when I started playing. I feel like they know how much I play with and have made it harder to win anything at all. And I've requested print outs of my play time and it's not pretty. I've tried to speak to them about it and they just told me they can't offer a few chip. I didn't ask for anything free, just Fairplay. I feel like I may need an arbitrator for peace of mind now. This is saddening because I play with all of their sister companies too.
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  • Fast BTC withdrawal.
  • Great customer service
  • Easy account validation
  • Easy to contact, over phoneor chat
  • Lack of loyalty free chips and spins
  • Higher wagering restrictions
  • Free spin bonus wagering includes deposit and spin total
Roaring21 Casino• 1 year ago
Hi RaeMRae84, I'm sorry to hear you've had a bad run. I can assure you nothing untoward is happening with your account. I'll ask one of our CS team to get in touch in case this hasn't been sorted out already. We value your comments and always look to ensure players enjoy their time with Roaring 21.
• 1 year ago
This was a really fun casino to play at until I made a couple withdrawals. The past few times there was no winning and when I asked customer service about their percentage of winners I hit the literal next play. This happened twice so I no longer believe it's coincidental. Feels fixed.
  • Fastest withdrawalever
  • Less winsand smaller wins( I believe)
  • High wagering bonuses or very small max withdrawal
• 1 year ago
Great bonuses that aren't too crazy high, as far as wagering is concerned. My biggest issue is waiting " exactly 2 business days" before proceeding with the withdrawal of someone who's done this already before. Also, I keep asking about their VIP program and loyalty bonuses and keep getting the same, extremely, copy and pasted vague response telling me I don't qualify. I deposit a lot with them, probably 500 or 600 dollars this past week alone and still no loyalty bonuses outside of their 20$ chip. I don't care for that bit I never stress that they will find a reason not to pay me. I trust them.
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  • Trustable
  • Great bonuses
  • Many ndb for depositors
  • Low ndb for everyone vs. customers deposits
  • Very strict 48 business hr. Hold forwithdrawal
  • Not lettingme in thecool kids vip
• 2 years ago
Horrible casino. Been waiting on withdrawal since June. I keep getting texts and calls to cancel withdrawal for different amount and I have bitcoun literally sitting in nothingness because they refuse to pay me, but told me making a deposit would speed up the process.
  • Not payingout
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