CryptoLeo Casino - The player is facing difficulties in getting a refund.

Hi I have been playing for a while and was informed they do not accept players from the uk therefore I had no chance of winning

I have requested a refund but been declined

Dear Gibo1235,

Thank you very much for submitting this complaint. I'm sorry to hear about your issue with CryptoLeo Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please specify when exactly were you informed that the casino did not accept players from the United Kingdom? Was it after you requested a withdrawal, or was it after you played away your balance?

Could you kindly advise what the current balance in your casino account is?

Have you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Gibo1235,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi I was reading reviews online that’s how I found out

I went to online chat and they told me they have closed my account I had zero balance on the account I have deposited quite a lot of money with no chance to win it back

If you have lost all the money while playing, unfortunately, we are unable to assist you in recovering your deposits. The scenario would be different if you had managed to register with your accurate personal information despite the United Kingdom being restricted. In such a case, if you had won a certain amount and the casino would have voided your winnings due to playing from a restricted country, we would consider it unfair. However, you incurred regular losses.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.