CryptoLeo Casino - Player’s withdrawal has been delayed.

Hi My withdrawal at cryptoleo has been approved but not been paid .

Dear mrgazza, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

When exactly did you submit your withdrawal request?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Hi This is my 1st withdrawal from this casino. The withdrawal was requested 7 days ago . The winnings was accumulated with no bonuses. The withdrawal was returned to my casino account yesterday. I have requested a new withdrawal and it says approved again . Fully verified. Just got to see if its paid out on Monday. I will keep you updated.

Thanks Gary

Update from previous message . New withdrawal got declined. Spoke to live chat they said problem with payment system. Advised to do another withdrawal which I have done. Not looking good.

Thank you for keeping me updated. Just to confirm, you have now submitted your withdrawal request for the third time, is that correct? Additionally, could you let me know if you've used the same payment method each time, or have you tried using different payment methods?

Yes 3rd time . Same payment method which is bank transfer.

Yet again withdrawal cancelled. No information from live chat . Must be a scam casino.

I have now played of my withdrawal as it got cancelled again and closed the account permanently. Don't understand why this casino has a high safety index when they make withdrawals impossible.

My case with this casino can now be closed. In my opinion the safety index on casino should be rated a lot lower than shown.

I am very sorry to hear about the outcome of your case. I completely understand that having your withdrawal request repeatedly canceled without a clear explanation is frustrating. However, re-playing the funds is a sure way not to receive any winnings at all. If you encounter a similar issue in the future (fingers crossed that you won’t), here are a few steps to consider instead of spending the funds on gameplay:

• Try Another Verified Payment Method: If one payment method fails, consider trying another, preferably one that has already been verified by the casino. Each new payment method typically requires a deposit and document verification, so it’s usually faster to use a pre-verified method.
• Ask Customer Support About Timelines: When experiencing a delay, check with customer support if the issue with the payment provider is expected to be resolved soon and try to wait it out. Sometimes, the delay is due to your bank rather than the casino, particularly if there are restrictions on gambling transactions.
• Contact Support Before Re-Playing Funds: Reaching out to support as soon as you notice an issue can sometimes help prevent repeated cancellations. Ask if they can hold the funds in a separate wallet or suggest a specific withdrawal option.
• Use Cooling-Off Periods: Many casinos offer "cooling-off" periods, which temporarily restrict account access for gameplay. If withdrawal delays become frustrating, using a cooling-off period can help keep the funds untouched until the issue is resolved.
• Check Payment Provider Policies: Reviewing your payment provider’s policy on gambling transactions can prevent future complications. Certain banks and providers restrict or block gambling-related transactions, which may lead to repeated withdrawal failures.
• Document Each Step for Future Withdrawals: If you have repeated issues, documenting each step of the withdrawal process can be helpful for future reference. This can also assist in creating a stronger case if you need to file a complaint.

Since you lost your balance playing and your account is now closed, we are unable to assist you further and this case will be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with any other casino in the future.

Best regards

Veronika