The player from Germany had been awaiting a payout of 2500€ since April 19, 2024. The casino attributed the delay to technical problems with the payment provider. He confirmed that he had successfully completed the full KYC verification process and all his previous withdrawals had been successful. He also mentioned that the issue had affected other players on the site. After the complaint was transferred to the relevant team, the player confirmed that the payout had been successful and he had received his money. Consequently, we marked the complaint as 'resolved' in our system.
CryptoLeo Casino - Player's withdrawal has been delayed due to 'technical problems'.
Amount: €2,500
CryptoLeo Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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6 months ago
Translation
Hello, I have been waiting for my payout of 2500€ since the 19th of April, 2024, and each time I am told that there are technical problems with the payment provider and nothing has been deposited into my account till date.
Best regards,
Marco
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6 months ago
Dear mostmarco8,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you confirm if you've successfully made withdrawals from this casino previously and if you've completed the full KYC verification process?
Additionally, have you received any suggestions from customer support regarding alternative withdrawal methods? Is the technical issue specific to your account, or have other players been affected as well? Lastly, do you have any information on when the payment method issue is expected to be resolved?
I hope we will be able to help you resolve this problem as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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6 months ago
Translation
Hello,
I have completed the full KYC verification process and am fully verified.
All previous withdrawals worked without any problems.
I didn't receive any alternative payment options, just the normal bank transfer.
According to the statement in the attachment, the problem should be fixed by the end of this week, but today is Friday and nothing is happening!
And yes it also affects other players on the site, since the site has a chat function players can communicate what is going on and there were several people with delayed payouts.
Best regards
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6 months ago
Translation
Hello everyone,
08.05.2024 the paid out money was credited back to my account and I requested the payout again.
I'm so annoyed because I think this is done on purpose so that you keep playing.
Absolutely disgraceful and the support answers the same thing every time and you can't get any further.
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6 months ago
Thank you very much, mostmarco8, for providing all the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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6 months ago
Translation
The payout was successful I got my money 🙏
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6 months ago
Thank you, mostmarco8, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.
Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
