The player from Greece had requested two withdrawals, €400 on 1/06 and €500 on 3/06. Despite playing with real money, the casino kept delaying the process, asking for patience without providing specific reasons. We advised the player to wait at least 14 days for the withdrawals to be processed and to ensure all KYC verification steps were completed. The player failed to respond to our follow-up messages, resulting in the complaint being rejected due to lack of communication.
CrownPlay Casino - Player’s withdrawal has been delayed.
Amount: €900
CrownPlay Casino
Safety Index:HighSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
Public
Public
5 months ago
Translation
I have made two withdrawals, 400€ on 1/06 and 500€ on 3/06 respectively. I won playing with real money, not any bonuses, yet the casino keeps asking me to be patient, claiming there's a delay in processing my withdrawal. I keep receiving the same response. I need this money, and I believe it's unfair to have to wait this long!
Automatic translation:
Public
Public
5 months ago
Dear iwannakarakaxi,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
