The player from Austria had criticized the casino, stating that they had failed to transfer his winnings as promised within a 2-3 day timeframe. He also reported being ejected from the casino's chatroom. We had requested more information from the player to better understand the issue. However, the player failed to respond to our messages within the extended 7-day timeframe. Therefore, we were unable to investigate the matter further and had to reject the complaint.
CrownPlay Casino - Player faces issues with the casino.
Amount: ??
CrownPlay Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.5
CrownPlay Casino has a Safety Index of 8.5, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
Public
Public
7 months ago
Translation
This is a very poor casino that doesn't offer credit. I made a mistake and got cheated by this casino. They told me they would execute a money transfer in 2-3 days, despite the fact that I won at least double my money, but they are lying. Now they're throwing me out of the chatroom. In a nutshell, they're scam artists.
Automatic translation:
Public
Public
7 months ago
Dear gholamijames,
Thank you very much for submitting your complaint. I’m sorry to hear about your issue with CrownPlay Casino. I’m afraid I will need more information regarding your problem. Please could you elaborate on what mistake you made that caused the casino to confiscate your winnings?
I will be waiting for your reply patiently.
Best regards,
Veronika
