CrownPlay Casino - Player claims account should not have been allowed.

I don't have the exact amount I lost, but I can send the deposit details. It's a similar incident with N1 casino. After I self-excluded due to addiction from N1 casino, I had an account at tikitaka3, which has exactly the same profile as N1, or I would say almost the same gaming framework with the same dealers, rooms, colors, game flow, etc. I continued there and lost my money again. I have already self-excluded from N1 casino due to addiction, as well as from all the others I mentioned (netbet, novibet, stoiximan, fonbet, winmasters, sportingbet). Some of these are related if I am not mistaken. I want this to be looked into because I shouldn't have been allowed to play and lose so much money. Similarly, billybets and crown play (crown play, tikitaka, and N1 casino are almost identical with the same rooms, the same deposit reasons (button), and other similar elements, with the same dealers, etc.). With self-exclusion due to gambling addiction, I lost my entire fortune. Please examine all of the above thoroughly and help me. Now, due to exclusion, the companies do not allow me to log in. The last four (N1 casino, billybets, crown play, tikitaka) show the same pattern with the same deposit reasons and identical gameplay with the same dealers. I also want you to check which company (fonbet, novibet, betsson, stoiximan, or another) is connected with N1 casino, as I have self-excluded from all of them due to gambling addiction...

Dear alexisbat,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Please note that our complaint resolution center is set up to deal with complaints on a 'per casino' basis. Please limit your description of events to the appropriate casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Is your account at CrownPlay Casino currently blocked?

Have you informed them about your gambling problem?

Could you please provide a timeline of events regarding your deposits in this particular casino?

I would like to call your attention to our Self-Exclusion Assistance Tool https://casino.guru/global-self-exclusion-initiative/assistance-tool. 

This tool will make it easier for you to block your casino accounts across multiple gambling establishments simultaneously and is not affiliated with any specific casino. The Self-Exclusion Assistance Tool was designed to assist individuals who may be facing challenges with their gambling habits by helping them limit their access to gambling and reduce the potential for further harm.

Thank you very much in advance for your reply.

Best regards,

Tomas

Crownplay I have been banned. I did not explain further no ...they are the same casinos and dealers ..crownplay ,tikitaka ,rtbet ,billy bets . It is not possible that the company with the same dealers and the same rooms does not know that I have blocked.... is it possible?

I mention that I continued to play in a casino that had exactly the same dealers, the same rooms, the same everything. So what needs to be done is to check how it happens that everyone doesn't know about the player addiction. I am telling you that the same dealer dealt cards, so we are talking about the same company or a ghost company. So I have to get my money back from tikitaka and rtbet as well. They all have the same dealers and rooms

Also the payments were made on these platforms to the same accounts of unknown origin... buton, estolio .. i.e. crown play charged the same as tikitaja kai rtbet .. where I lost a total of 10000€

I discussed everything and they are driving crazy. Summing up, even at n1 casino I haven't stopped before due to addiction, there is something else. So I continued at billy bets .. where the vip manager is Stathis .. 24.08 he also informed me by email that I have indeed stopped due to addiction and therefore that the money I have played must be returned to me. I played at tikitaka where the manager Stathis also answers these emails so the company knew my addiction somewhere around €4000-5000 then at crown play where I lost close to €3000-4000 and again the same Stathis vip manager answers. , of course I have the evidence of his email for 24.08 and how he responds to everything, therefore the company knows about my addiction and finally to rt bet where I have not found any information there yet ..but again it is the same platform the same dealers the same rooms I'm sorry but the fraud stinks from everywhere ..and finally I should point out that the companies among them have common recipients of the deposits I made so they are connected ..of course the money went to something of unknown origin and destinations ... aaaand finally rtbet is also visible in black list of illegal casinos .. it stinks everywhere ... in short, do I have hope? Or sat her?

Hello alexisbat,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thanks for your patience.

Please send me the evidence regarding this case to my email at tomas@casino.guru

All of the above. I don't have anything else

I am sorry but without evidence, we might not confront the casino about any issue.

Please send me any communication between you and the casino discussing the issue. Send it to my email at tomas@casino.guru

Dear alexisbat,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.