Crocoslots Casino - Player’s deposit is not refunded.

• Dear Daniel777,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your deposit.

To better understand and assist you, could you please clarify the following points:

• Is it correct that you deposited approximately $21 USD in TRX?
• According to the casino's terms, what is the stated minimum deposit amount for the payment method you used?
• Did the casino provide a specific reason for refusing to refund your deposit?
• Do you have any screenshots or other evidence confirming your deposit or communication with the casino about this issue?

Please feel free to forward any additional details or relevant communication to petronela.k@casino.guru so we can investigate further.

Your cooperation is crucial for us to proceed with the case and work toward resolving this issue. Without your input and the necessary information, we won’t be able to mediate effectively on your behalf.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!

It say 150 min trx but also min 300 btc so i thought its a bug because they say 20 usd/euro and i was above that i also send them a email no responde

Thank you very much, Daniel777, for providing all the necessary information. I will now transfer your complaint to my colleague, Stefan (stefan.m@casino.guru), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Hello Daniel777,

I am so sorry to hear about your problem with the deposit. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Crocoslots Casino representative to join this conversation and participate in resolving this complaint.

Dear Crocoslots Casino,

Could you comment on this?

Thank you in advance for providing the information.

Hello,

Thank you for reaching out to us, and we sincerely apologize for any inconvenience you may have experienced.

We would like to clarify that when you access each available payment method for depositing individually, the precise required amounts for each method are clearly displayed.

In general, if a crypto deposit is initiated with an amount below the required minimum, the transaction is typically not processed and is considered lost, as it cannot reach our system. Additionally, we'd like to mention that welcoming bonuses cannot be claimed with crypto deposits.

However, in recognition of your valued loyalty and to ensure your satisfaction, we have decided to add the corresponding funds from our side to cover the lost deposit.

We hope this resolves the matter to your satisfaction. Should you have any further concerns, please do not hesitate to contact us.

Kind regards,

Crocoslots Casino

Dear Crocoslots Casino,

Thank you for your response and the information provided. Your cooperation and a gesture of goodwill is much appreciated.

Hello Daniel777,

Could you confirm if you have received the funds in your casino account?

I'll be awaiting your reply.

/close

Dear Daniel777,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Stefan, Casino.Guru