Crocoslots Casino - Player’s account has been blocked.

This casino has deleted my account and refused to give a refund or any of my winnings. The casino had no problem accepting my money and had absolutely no problem with my account .

Dear Tree,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Player's additional comments:

"Hi Petronela yes the Casino has now closed my account completely I have tried to withdraw my money I won from the account of less than 100$ they refuse to give me my winnings and will not give me a refund on my deposit either they deleted my account instead basically took my money and ran.

I have had my account for almost a month at least had no problems with successfully verifying the account etc at all and there was no bonus used and I played on the video slots."

Thank you very much, Tree, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello, Tree,

I am sorry to hear about your situation. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Crocoslots Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Crocoslots Casino Team,

Could you please provide us with an explanation of the player's situation in more detail? What steps should the player take to unblock the account and withdraw the winnings? If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?

It is possible to share the data directly here, with your reply, or by sending them to my email address (branislav.b@casino.guru).

Thank you in advance for providing the information.

Dear Tree,

According to the information received from the casino representative, the casino cannot find the casino account with the email address you provided when submitting this complaint.

Can you please click HERE and confirm that we are talking about the correct casino?

If you registered in this casino, could you provide us with the correct email address or a confirmation email that you received upon registration in the casino?

Dear Tree,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or do not require any further assistance, we will reject the complaint.

Unfortunately, we are forced to reject this case because the player has not responded to our messages and questions. Therefore, we are not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru