The player from Russia had deposited Dogcoin to claim a $20 bonus, but the deposit had been below the casino's minimum requirement for Dogcoin. The casino had refused to refund the deposit, stating that they hadn't received it due to the low amount. The player had argued that they weren't informed about the minimum deposit in Dogcoin. However, the Complaints Team had clarified that the minimum deposit information was provided on the casino's website, and it was the player's responsibility to check this before making a deposit. Consequently, the complaint had been rejected as the deposit was likely lost due to being below the minimum required.
Crocoslots Casino - Player has deposited an amount less than the minimum required limit.
Amount: $22
Crocoslots Casino
Safety Index:Above averageSafety Index
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6.9
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Case closed
Our verdict
Other
REJECTED
Case summary
7 months ago
Public
Public
8 months ago
I received an email about a $20 deposit bonus. I made a deposit in. dogcoin. in the amount of $ 22 . but it turns out that the minimum deposit in dogcoins is a little more. They say they can't give me my money back. help me figure it out.The money was sent to their address. Why can't they bring him back
Public
Public
8 months ago
Dear konovazena4,
Thank you very much for submitting this complaint. I'm really sorry to hear about your issue.
Please keep in mind that the casino clearly states the minimum deposit amount for each currency in your profile:
It's important to note that if your deposited amount was below the minimum required amount, which we'll refer to as 150 DOG, we won't be able to assist you. In such cases, the casino is unable to return your deposit since they never received it. Besides, since cryptocurrencies are untraceable, finding the money is nearly impossible.
To avoid any problems, players should always be mindful of the minimum deposit requirements of the casino they're using and ensure their deposits meet or exceed these requirements. It's also essential to go through the casino's terms and conditions and understand their policies concerning fees and deposits to avoid any potential consequences of not meeting the minimum deposit amount.
Please let me know if there is anything else we can help you with.
Best regards
Veronika
Sensitive attachment
Sensitive attachment
7 months ago
Translation
The fact is that I transferred for a deposit from a letter. where the only requirement for the bonus was to make a deposit of $20.
Automatic translation:
Public
Public
7 months ago
I understand that the email displays the minimum deposit amount required to receive a bonus. However, the screenshot that I sent over shows the deposit window located directly in your casino profile. Please note that every payment method has specific minimum deposit limits. When you select Dogecoin as your deposit method, the minimum necessary deposit amount of 150 DOG is clearly visible.
I'm sorry but since you deposited less than the minimum required amount, your deposit was most probably lost and the casino did not receive it. In an ideal scenario, software should prevent players from depositing an amount less than the minimum allowed. However, we cannot force casinos to implement this. The information with the minimum deposit is shown on the website and it's the players' responsibility to ensure they meet all requirements on the website before depositing.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
