Crocoslots Casino - Pelaaja on tallettanut summan, joka on pienempi kuin vaadittu vähimmäisraja.

I received an email about a $20 deposit bonus. I made a deposit in. dogcoin. in the amount of $ 22 . but it turns out that the minimum deposit in dogcoins is a little more. They say they can't give me my money back. help me figure it out.The money was sent to their address. Why can't they bring him back

Dear konovazena4,

Thank you very much for submitting this complaint. I'm really sorry to hear about your issue.

Please keep in mind that the casino clearly states the minimum deposit amount for each currency in your profile:

It's important to note that if your deposited amount was below the minimum required amount, which we'll refer to as 150 DOG, we won't be able to assist you. In such cases, the casino is unable to return your deposit since they never received it. Besides, since cryptocurrencies are untraceable, finding the money is nearly impossible.

To avoid any problems, players should always be mindful of the minimum deposit requirements of the casino they're using and ensure their deposits meet or exceed these requirements. It's also essential to go through the casino's terms and conditions and understand their policies concerning fees and deposits to avoid any potential consequences of not meeting the minimum deposit amount.

Please let me know if there is anything else we can help you with.

Best regards

Veronika

The fact is that I transferred for a deposit from a letter. where the only requirement for the bonus was to make a deposit of $20.

Дело в том что я переходила для депозита из письма . где единственно требование к бонусу было сделать депозит 20 долларов .

I understand that the email displays the minimum deposit amount required to receive a bonus. However, the screenshot that I sent over shows the deposit window located directly in your casino profile. Please note that every payment method has specific minimum deposit limits. When you select Dogecoin as your deposit method, the minimum necessary deposit amount of 150 DOG is clearly visible.

I'm sorry but since you deposited less than the minimum required amount, your deposit was most probably lost and the casino did not receive it. In an ideal scenario, software should prevent players from depositing an amount less than the minimum allowed. However, we cannot force casinos to implement this. The information with the minimum deposit is shown on the website and it's the players' responsibility to ensure they meet all requirements on the website before depositing.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.