The Player from Germany brings into question the casino license. We closed the complaint as resolved.
Cristal Poker Casino - Player's doubt the license status of the casino.
Amount: ??
Cristal Poker Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
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1 year ago
Translation
Hello everyone,
I wanted to open an account at Cristal Poker Casino and had to find out beforehand that the casino does not have a valid license but advertises a valid one on the homepage!
Therefore I suspect that the casino has fraudulent intentions.
I would ask Casino Guru to look into this and make players aware of it.
Automatic translation:
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1 year ago
Dear TIMVX,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Cristal Poker Casino.
However, please note that there are 4 distinct Curacao licenses. 'Gaming Curacao' and 'Curacao egaming' are two distinct licenses that are exclusive to each other, therefore you can't verify the status of one with the tools meant for another.
I checked the status of the license in the casino and it seems the license is in order.
Please let me know if there is anything else I might do to help.
Best regards,
Tomas
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1 year ago
Translation
Hello Tomas, thanks for the feedback.
How did you check that the license is valid?
When I click on the casino's license logo at the bottom of the website, an invalid license appears as shown in the screenshot.
Would it be possible for you to send me a screenshot of your result?
Thank you and best regards 🙂
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1 year ago
Translation
But I find that strange, if I want to go to the casino via your stored link, then another link appears in the address bar and thus also an invalid license.
Do you know what could be the reason?
I followed your "to the casino" link directly there.
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12 months ago
I understand your point.
This situation can be caused by the fact not all website mirrors were added directly to the list for the license.
If you have concerns, I would suggest contacting the Curacao authority at compliance@gaming-curacao.com about it.
If there is anything else please let me know.
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12 months ago
Translation
Many thanks for your response.
I will get back to the email address provided and if I have an answer I will post it here. Because it interests me and I think it can also be interesting for you?
Greetings 🙂
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11 months ago
Translation
Hello @Tomas,
I have just received a response from Gaming Curacao's Compliance Department.
It is indeed a valid license however the player will see something different when visiting the casino via an affiliate link.
I am now reassured and my case can be closed.
Thank you very much for your effort and I wish you a nice start into the week 🙂
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11 months ago
Thanks for your kind comment, TIMVX.
I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
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