Crazy Luck Casino - Player’s withdrawals have been delayed.

On Nov 18th I chat with agent Mac I asked how long it takes to get btc payment he replied 1-2 days so I deposited! Hit 3 different times I had $250.00 a 116.00 and 419.00 well through each day each week I've heard you requested too many withdraws must make the $$ then on Nov 26 day after Thanksgiving I got the $250 then and since over 18 days been told server is down to payout each day each agent it's a story you get Mon oh you get Fri then over over I got 2 emails from support and 100 pages of lies then today he said you been labeled as trouble quit texting or we will close your account take your $$ I explained it's holiday time and as of dec 1st my grandma passed in Tampa FL well while in fl we got call yesterday my dad's house burned lost alot including 2 cats dead!! This casino has me by the balls and are liars and rude I have tons of detailed info copies for someone to help please

Dear Hardrock74,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Do I understand correctly that the first payment of $250 has been received successfully?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Yes I did get 250 that was requested very same day had 3. #1 250 then 116. And 439. After paying 250 things changed names of agents changed and it's been outright lies since then even them telling me yesterday we can take as long as we want!! And if you keep on we will close your account and you will lose your $

I have 200 screenshots dating back to Nov 18th day 1

So wow see attached she had nerve to say you haven't deposited since Thanksgiving!!! What does that have to do with my cashouts? And fact I got death in family and a fire oh yes and it's holiday tie

Thank you very much, Hardrock74, for providing all the necessary information. I will now transfer your complaint to my colleague Adam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you very much I hope

Hello Hardrock74,

I am sorry to hear that your payments have been delayed.

I will try to contact the casino to see if I can help.

We would like to invite Crazy Luck Casino to the conversation to help resolve this complaint.

Thank you Adam I hope

hope this shows amount dates

I've been told this for 3 weeks straight

Hello Hardrock74,

Thank you for the updates. I appreciate your frustration but ask for your continued patience at this time while we wait for a response from the casino.

Crazy Luck Casino,

Please respond regarding the status of the player's withdrawals, and kindly provide a timeframe in which the payments should be expected.

They paid me thank you!! 26 days the charm

Hello Hardrock74,

Just to confirm, have you received all of the payments you requested?

Correct 100% thank u

Hello Hardrock74,

That's great news, I'm glad to hear that your issue got resolved.

I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.