Crazy Luck Casino Review

Kevin asked for withdrawal and sent all the documents needed for the account verification but one month later, the payment was still not processed. The casino support just kept promising him that he would receive his winnings soon. We're not sure if he had received his money or not and the case stayed unresolved.

The casino kept on reassuring the player about that his payment would be sent to him soon, however, the process took 6 months overall and an effort needed to be made from the player's side and from the public's side as well.

The casino kept promising Oratorio03 that they would send him his payment soon, but the player has apparently never received it. The casino was unresponsive to the public complaint and the complaint remains unsolved.

Chaput2017 wanted to withdraw his bonus winnings but was not receiving any payment. When he contacted the casino live chat, he received no reply from them and the toll-free phone number didn't work so he decided to post a public complaint hoping for help of a public, but the casino didn't react to it and it remained unsolved.

Andrzej, the player, complained that he wanted to withdraw his winnings from a free cash bonus but two weeks later, he still didn't receive anything and the casino was unresponsive to him. There is no further information available.

The player made a deposit required to receive winnings from a promotion but since he had never received the promised amount from the offer he requested the deposit back. The casino replied he needed to wait some time because the finance team was not available and the payment was on wait.

Player complained that the processing of her withdrawal was taking over 18 days despite that she had provided all the documents for verification. She felt the casino was giving her a runaround, promising to send the money on Monday. The casino didn't react to this complaint.

The player complained that after he had requested a max withdrawal amount from a bonus he had played and completed all the wagering requirements, the casino was not replying to any of their contact attempts. No reaction from the casino, no more update since then.

David won at a progressive slot jackpot game but when he wanted to withdraw his winnings, he was told that the amount was too big and then he was told that there were also some issues with his account and that they would get back to him soon as possible. The player had doubts about this process. No reaction from the casino.

Suzanne complained that the casino kept telling her either it was not possible to receive her money that day or that she would receive her money soon. Eventually, the casino replied a payment had been sent to her but the player said she didn't receive it. No more update.

Amit complained that the payout of his withdrawal request took too long. In the end, he did receive his payment but it was not the full amount. There was $51 missing. The casino reacted to this complaint publicly but the complaint didn't get resolved anyways.

For an unknown reason, the player asked for a refund, while a deposit and a bonus were still activated on her account. She also complained the casino added an extra charge to the deposit payment which she had not been aware of because it was not mentioned by the casino. The casino replied by asking the player's bank details. However, they stopped replying later.

The player complained about the casino's bad customer service not giving him straight answers and also his payment was delayed. The casino replied by asking about his username. No more update since then.

The player complained about an extremely long withdrawal time. She said the casino kept using various excuses as for why the payment was delayed. The casino reacted to the complaint saying the player's withdrawal had been processed and that she would need to wait 4-5 working days for it to arrive. We're not sure if the player received her winnings or not and the complaint remained unresolved.

The player complained he had been promised a fast withdrawal process, but one month later, he still didn't receive anything. The casino replied that his payment would be sent after his documents were verified. The player replied that he had already sent the documents for verification but the casino replied the documents were outdated so the player needed to send them in again. No more update since then is available.

The player complained he wanted to withdraw his winnings but it was not possible to do so via the wire transfer because it was limited. The casino support told him they could send a part of the payment to his credit card manually, but he would need to make a deposit with the card first. The player was doubtful about this process and was afraid to do so. The casino reacted to the complaint by asking him for his casino ID. No more update since then.

The player complained that she had been waiting for a payout from the casino for around two weeks. The live support kept telling her it would arrive soon. The casino reacted to this complaint by asking the player for her login information. No more update since then.

The player complained he had been waiting for his payment for 3 months and when he contacted the live chat for an update, they were giving him various excuses such as finance department being on holiday, technical issues, etc., or asking him to deposit €200 more to be able to withdraw his €1,000eur. The casino never responded to the complaint and the complaint remained unsolved.

The player complained that he was not able to make a withdrawal because when he clicked on the withdrawal option, it would say the option was not available. The casino support kept telling him he should have waited for a little longer. But, they never responded to the complaint and it stayed unresolved.

The player, Cesarreke, complained that he had won a big amount of money but the casino kept telling him it needed to be processed manually and also approved by the finance manager who was not present at the casino at that moment. He waited for him to return, then it needed to be approved by another manager who was not present at the casino either. Long story short, Ceasar was given excuses as to why the payment processing was delayed and he decided to take this issue to the Curacao gaming authority but received no reply from them either and the complaint stayed unsolved.

Suzanna asked for a withdrawal of $5,000 (the max amount possible for the wire transfer) via the wire transfer but it said she had exceeded the maximal amount. She decided to try it again with a smaller amount, but she got the same message. After she contacted the casino via live chat, they informed her that there was a technical error. Suzanna didn't receive her payment and the casino stopped responding to her contact attempts. Ever since then, there is no more update available and the complaint remains unsolved.

The player complained there was no obvious reason for his delayed payment as he had followed all the casino rules, sent all the required documents and his banking information, etc. No more update, no reaction from the casino.

Anna requested a withdrawal of $4,000 but it was extremely delayed, for over two months. The casino split the payout into payment installments but still, Anna didn't receive her money. There is no further update available.

JL Martinez complained he won €3,000 at the casino but his account was closed and he was unable to make neither a deposit or a withdrawal. The chat kept giving him the same excuses (technical problem, to try again, to try tomorrow, the team manager had his phone at home) and they kept telling him to make a deposit of €200 every time he wanted to make a withdrawal request. All of a sudden, his account was reopened and JL was promised on several occasion that he would be paid next Monday and then that a cheque with his winnings was sent to him, then that the payment would be sent to his Neteller account but first, he needed to make a deposit of €200 once again. Later on, he was unable to transfer the money via Neteller. There is no further information and this complaint was left unsolved.

The player complained that one week after they made a withdrawal request it was still not processed and no answers were coming from the casino. Later on, the player said the casino told them they would get paid tomorrow or very soon. No more update since then.

The player complained they had made a withdrawal request and tried to contact the casino for an update by email, telephone and live chat, for over 2 months, and finally then was told that they would get paid in a day or two. Unfortunately, the player remained unpaid. A casino representative suggested that if the player made a small deposit via a credit card they would receive the winnings to the card that week. The player agreed and did so right away but still didn't get the payout. They were told to deposit again, an additional $100, to get the withdrawal. The player was told that otherwise, the casino wouldn't process the withdrawal request which was supposed to be a new rule in the Rival casinos. The player found this casino untrustworthy and said it was not worth depositing there. No more update since then.

Danll60 made a withdrawal request of his no deposit bonus winnings and sent the documents for verification to the casino in advance. He said that ever since then, he had troubles getting any clear answer from the casino about when his payment would arrive. In the end, he said he received a phone call from a support team member who tried to persuade him to not to withdraw such a small amount. He never received any explanation as to why his payment wasn't processed as promised, he only kept receiving more bonus offers. No further information is available and the complaint remains unsolved.

The player requested a withdrawal but the casino claimed that they were experiencing technical issues at that moment and asked them to contact them in two hours. Ever since then, the casino stopped answering and became unreachable.

A player from France complained they couldn't get paid despite that the casino was in possession of all of the documents needed for the account verification. The live chat kept on telling the player they would be paid soon. No more details are available ever since then.

Luca said he had his payment pending for about 80 days and for the last 20 days, no one ever came to the live chat to reply to his requests and he just wanted to warn other players about his experience at this casino.

A player from France complained that 22 days later after their withdrawal request, they still didn't receive any payment and the casino was unresponsive to their emails. The live chat support kept promising that the payment would arrive within 2 days, which never happened. No reaction from the casino, no more update.

Staple, the player from the USA, said that he was offered a no max cashout bonus by a casino representative, so he accepted it, played it and completed the wagering requirements. He had won $6,000 and asked for a withdrawal. However, via Upaycard payment method, he was only able to withdraw a maximum of $1,000 at a time and the player expected it would be 6x1000. Staple said that in the meantime, the bonus conditions changed and it had a max cashout limit. Another casino representative promised him that the player would get at least his first withdrawal request of $1,000, but that it would be faster if he had split the payment into 2x$500, so he did so but received only one of the payments. He was suggested that in order to receive the rest of his money, he needed to make a deposit to demonstrate himself as an active player. The player found this outrageous and the complaint didn't get resolved.

The player complained that after they had fulfilled all the wagering requirements and submitted a withdrawal request, the casino told them that they would receive a Upay credit in 1-2 days. Later on, the casino stopped replying to their chat messages, emails, and phone calls. No more update since then.

Nicola complained that she had won fairly while playing with a bonus and requested a withdrawal that four weeks later was still being processed and no one from the casino reply to her questions about the reason why it was delayed. The casino never responded to the complaint and it remains unsolved.

The player complained they had a withdrawal request pending and despite many contact attempts, the casino was not reacting to any of them. Also, the player said they had won a $20,000 with a no max cashout bonus but later on, he was told that the bonus actually did have a max cashout and it was a pure mistake that occurred while entering the bonus code. Therefore, they were able to withdraw only the maximum amount of $3,900 out of it. No reaction from the casino, no more update since then.

Chaput2017 from the USA complained about this casino not giving him clear answers to his inquiries about his requested withdrawal while when he had asked for a deposit, they were very friendly and supportive. No further information is available.

Dave complained about un unfair wagering requirements and misleading information given to him by the live support. Also, he said the casino took away funds from his account for no reason and that was the cause why he didn't meet the wagering requirements. No reaction from the casino.