The player from New York had requested a payout of $271 from Crazy Luck Casino two years prior, but despite follow-ups and resubmitting the request, the payment was not made. She hadn't made any successful withdrawals from this casino in the past but had passed the verification process. We informed the player about the casino's common practice of ignoring our attempts to mediate any issues. Despite this, we invited a Crazy Luck Casino representative to join the conversation and provide information on why the player's withdrawal was not paid out. After repeated attempts to contact the casino without any success, we marked the complaint as 'unresolved'. This could have negatively affected the casino's rating. We advised the player to choose casinos based on their reviews and ratings in the future to avoid similar situations.