The player from Switzerland has requested a withdrawal less than two weeks ago. It has been pending since. Player’s complaint has been resolved successfully.
Craze Play Casino - Player’s withdrawal has been delayed.
Amount: €400
Craze Play Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
Since my payouts on December 3rd, 2020
I was put off again and again ..
Then I had to disclose my finances, send all documents (duration you said 2-5) meanwhile more like 7 days where I wait .. deposit without problem .. withdrawals
associated with a lot of nerves!
Automatic translation:
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3 years ago
Dear Nadia,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it were your first withdrawal in this casino? Could you please confirm that your account has been successfully verified?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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3 years ago
Translation
Yes, I've already had a payout to my paysafe account ..
with the 2 payout I had to send 100 documents .. Yesterday evening came
an answer that I reveal my wages from the bank for the second time .. because you do not allow screenhots ..
are already more than 14 days
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3 years ago
Dear Nadia,
Do I understand correctly that you’ve been asked to provide documents in the correct format?
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3 years ago
Translation
Has done itself .. thank you very much 🙏
Automatic translation:
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3 years ago
Thank you very much, Nadia, for the update. Do I understand it correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.
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3 years ago
Translation
No, everything is fine .. according to published documents
where i sent x times .. the money is on my account
Automatic translation:
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3 years ago
Great news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Nadia, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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