Craze Play Casino Review

The player's balance was voided as the casino claims that he wasn't supposed to get the tournament price. Since the player was not responsible for the situation, the casino team has decided to return the voided balance.

The player's withdrawal is delayed for over 4 weeks. Case is handled by Malta Gaming Authority and we are waiting for their decision. Player stopped responding to our question therefore the complaint was rejected.

The player from Sweden was dissatisfied with the lack of enforcement regarding Responsible Gaming procedures. According to the player's statements, they had set a deposit limit in their account but were later able to deposit an amount exceeding the limit. It appeared that the limit was not applied correctly. The complaint was rejected as the player was not able to provide sufficient evidence to prove their claims.

The player from Sweden has requested a withdrawal of €27,500. The payment has been split into smaller installments as per weekly withdrawal limit rule. After completing the verification and source of wealth processes, the player received his winnings and the case is resolved.

The player from Netherlands has been accused of breaking the Bonus T&Cs by playing restricted games. Casino forfeited all winnings generated from the bonus play. The case was rejected as the casino stated all the necessary information to play with the bonus.

The player from Germany has been accused of breaking the Bonus T&Cs by playing restricted games. Casino forfeited all winnings generated from the bonus play. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Finland has been accused of breaking the Bonus T&Cs by playing restricted games. Casino forfeited all the winnings generated from the bonus play. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany has been accused of breaking the Bonus T&Cs by playing restricted games. Casino forfeited all the winnings generated from the bonus play. We rejected the complaint because the player didn't respond to our messages and questions.

Simone, a player from Germany, deposited money to Craze Play Casino. He has been waiting for the deposit to reach his account balance for a while, so he repeatedly contacted the casino support. Later, he was informed that he lost this amount at the time when he usually works.

The player from Finland had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. The player had faced difficulties with the withdrawal due to the casino's requirement for a Skrill account, which the player did not possess as his deposit had been made via Rapid Transfer. After providing necessary documents and clarifications, the issue had been resolved and the player received his winnings. The complaint was subsequently marked as 'resolved' by us.

The player from Canada has waited for two weeks for the withdrawal of €21,114. Despite numerous contacts with customer support, he has received no updates or reasons for the delay. He is seeking help to get some information about this delay. The issue has been resolved successfully.

The player from Canada had had an issue with unprocessed withdrawals totaling 3600 to his MuchBetter account and 4700 via crypto from BluVegas Casino. This problem had arisen after the casino had changed ownership, and the pending withdrawals had disappeared. The player had reported that the casino had been paying him in increments after he had redeposited, but the MuchBetter withdrawals were still missing. We had contacted the casino, and they had responded that the funds were in the player's balance, and he just needed to request a withdrawal again. The player had re-requested the withdrawals and had since confirmed that he received all payments.

The player from Quebec, who had verified their account earlier, had played with non-sticky deposit reload bonuses. They claimed to have adhered to the bonus terms, but had received an email from the casino stating they had violated their rules. After reviewing the player's game history and communicating with the casino representative, we determined that the voidance of the player's winnings had occurred in error. The casino agreed to re-add the amount to the player's balance. The player also had three other withdrawals pending, which the casino confirmed would be settled. The player confirmed receipt of all funds, resolving the issue.

The player from Bavaria has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player struggles to verify his account as the casino requested him to verify his no longer existing card. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Brazil had been waiting for nearly a month for a withdrawal update, despite having completed all KYC requirements. This was the player's first withdrawal attempt, and no bonuses were used. After the Complaints Team's intervention and a few exchanges with the casino's representative, the player's withdrawal had been processed successfully. However, she continued playing and had additional winnings. After a second withdrawal request, and with continued communication with the Complaints Team, the player confirmed that she had received her second withdrawal. The complaint was then marked as 'resolved'.

The player from North Rhine-Westphalia has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Berlin has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that his winnings were refunded, therefore we marked this complaint as resolved.

The player from North Rhine-Westphalia has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.