Dear Kristina,
Thank you very much for your quick reply. I have checked promotional terms and conditions, and the slot machine Legacy of Dead is listed between restricted games for bonus play.
We would like to see casinos implementing systems that would prevent players from playing restricted games, but, unfortunately, this is not a standard practice yet. You were not stopped or blocked when you decided to play a restricted game, and, as a result, you breached the rule.
Sadly, there is not much we can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed.
Could you please advise if you’ve succeeded to withdraw your original deposit? Thank you.
Dear Kristina,
Thank you very much for your quick reply. I have checked promotional terms and conditions, and the slot machine Legacy of Dead is listed between restricted games for bonus play.
We would like to see casinos implementing systems that would prevent players from playing restricted games, but, unfortunately, this is not a standard practice yet. You were not stopped or blocked when you decided to play a restricted game, and, as a result, you breached the rule.
Sadly, there is not much we can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed.
Could you please advise if you’ve succeeded to withdraw your original deposit? Thank you.