HomeComplaintsCraze Play Casino - Lost deposit.

Craze Play Casino - Lost deposit.

Amount: €30

Craze Play Casino
Safety Index:Above average
Submitted: 17 Dec 2019 | Resolved : 04 Jan 2020
Resolved Our verdict

Case closed

RESOLVED

Case summary

4 years ago

Simone, a player from Germany, deposited money to Craze Play Casino. He has been waiting for the deposit to reach his account balance for a while, so he repeatedly contacted the casino support. Later, he was informed that he lost this amount at the time when he usually works.

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4 years ago
Translation

On December 11th, 2019 at 11:30 p.m. I paid 30 euros with immediate transfer to crazeplay. To date, the amount was pending. Now on proccesed. But still no money can be seen. Auditioned several times in chat and at support. Today it was claimed that I played the money at 12:57 p.m. But can not be because I am working at the time and I am not allowed to use a cell phone. I'm pissed off and nothing has ever happened to me. It smells like fraud.

Automatic translation:
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4 years ago

Hello, Simone.

 

Thank you very much for submitting your complaint. We are sorry to hear about your situation. Have you informed the casino that your account info may have been stolen? Do you have any usable proof for being at your work? The casino should be able to check your IP, login history and game history in order to make sure that you have lost this amount on your own or if your account was stolen.

 

 

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4 years ago
Translation

Hi there. The complaint can be closed. I have received my 30 euros in the account. The bonus was not granted although I clicked on the deposit bonus. That was 100% + 25 free spins. It's annoying.

Edited
Automatic translation:
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4 years ago

Hey Simone.


We are glad to hear that the issue got resolved. Has the casino specified why you didn't receive the bonus?

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4 years ago
Translation

No they don't. Will be ignored.

Edited
Automatic translation:
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4 years ago

Dear Simone,

 

Unfortunately, we cannot help you with receiving the bonus but we will certainly investigate it. Thank you for using the Casino Guru complaint resolution centre. We will now mark it as 'resolved' in our system.

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