Simone, a player from Germany, deposited money to Craze Play Casino. He has been waiting for the deposit to reach his account balance for a while, so he repeatedly contacted the casino support. Later, he was informed that he lost this amount at the time when he usually works.
Craze Play Casino - Lost deposit.
Amount: €30
Craze Play Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.3
Craze Play Casino has a Safety Index of 7.3, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
Public
Public
5 years ago
Translation
On December 11th, 2019 at 11:30 p.m. I paid 30 euros with immediate transfer to crazeplay. To date, the amount was pending. Now on proccesed. But still no money can be seen. Auditioned several times in chat and at support. Today it was claimed that I played the money at 12:57 p.m. But can not be because I am working at the time and I am not allowed to use a cell phone. I'm pissed off and nothing has ever happened to me. It smells like fraud.
Automatic translation:
Public
Public
4 years ago
Hello, Simone.
Thank you very much for submitting your complaint. We are sorry to hear about your situation. Have you informed the casino that your account info may have been stolen? Do you have any usable proof for being at your work? The casino should be able to check your IP, login history and game history in order to make sure that you have lost this amount on your own or if your account was stolen.
Public
Public
4 years ago
Translation
Hi there. The complaint can be closed. I have received my 30 euros in the account. The bonus was not granted although I clicked on the deposit bonus. That was 100% + 25 free spins. It's annoying.
Edited
Automatic translation:
