Cosmobet Casino - Player's bonus wasn't granted.

Hello,

This is my first time playing at Cosmobet and I feel cheated regarding the bonuses.

I bet money aiming to achieve 15% of the bonuses, but when I reached the goal of €1,500, nothing appeared in my account. This is a blatant deception.

The email address support@cosmobet.email doesn't work, so there's no way for me to voice my complaint.

Best regards, Magdalena

Dear maggadula,

Thank you very much for submitting your complaint. I'm sorry to hear about the issue you encountered while playing at Cosmobet.

To better understand your situation, could you please provide more details?

• Specifically, can you clarify the terms and conditions of the bonus you were aiming to achieve?
• Have you activated any bonus when placing your last deposit?

Your cooperation in providing these details will help us investigate and work towards a resolution.

Please feel free to forward any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello

I registered for the first time at cosmobet casino and deposit €20 and activated bonus of €30.

so I need to play to achieve and get 15% deposit so at x3000 casino.

and I did and was not interrupted. I received a message that I completed BUT the 1500€ set did not arrive. At x3000 casino, when I achieved the goal, it immediately came to my account. It was a deposit of SEK 200 and SEK 300 and at the end received SEK 7,000. But not here. I sent the picture earlier message that I completed it.

It was exactly the same at x 3000 casino as at cosmobet, but there I got my turnover bonus as converted with money, but unfortunately not at cosmobet even though the goal was achieved.

Hi maggadula,

• Could you please advise how much was your active balance after you completed the mandatory bonus wagering?

Thank you.

Hello

I don't remember that. I have only checked and checked to achieve the goal then I play.

When I saw that it says complete, I just play on.

you ask and ask just to avoid paying properly.

I'm checking the rules regarding bonuses.

I completed it but it's just cheating by you.

it clearly shows but you claim it doesn't. White is white not black.

Casino always wins!! You are deceiving people.

you see how it is on my account but you ask questions to drag out time.

it was a bit of a lesson not to play at a casino you don't know!!

I absolutely do NOT recommend cosmobet casino to people.

X 3000, haiper, Leo Vegas, Maria casino - I gladly recommend them. They give bonuses when you have completed everything without problems.

Etc. Magdalena

Hi maggadula,

I am seeking clarification because, based on the screenshot you provided, your active balance appears to be €0.03 after completing the wagering requirements. Consequently, I am attempting to ascertain the balance you attempted to withdraw.

Thank you.

You are dishonest. I have not tried to withdraw any money. I constantly follow stretches to achieve goals. When it was complete and the bonus was not deposited, I played on until the money ran out. So what you show is the current balance.

At casino x3000 I got bonuses and at Maria casino I only had SEK 15 left when the goal was completed and I got SEK 2500.

with you I didn't get a bonus even though the goal was completed. You are just dishonest and don't want to pay.

I can't bear to write anymore and defend myself. That's right, I completed the goal and I would receive a €1,500 bonus from you. But I understand that you want to avoid paying this. I will never win with casino.

I will never play with you and hope that people will wise up and not be customers with you.

the first time I was cheated with the bonus after the goal was complete.

x 3000, Maria casino, video slots, haiper, leovegas where you got a bonus when the goal was complete without problems.

so I recommend them but never again with you at Cosmobet casino !!!!

Hi maggadula,

After reviewing the evidence you submitted, we regret to inform you that we cannot proceed with this case. It's important to clarify that the disputed amount you've referenced appears to be the maximum potential bonus amount that would be received upon activating the bonus, rather than winnings you expect to receive. The screenshot provided indicates an active balance of €0.03 remaining after the completion of bonus wagering. We believe this discrepancy arises from a misunderstanding of the bonus rules rather than a justified complaint.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.