The player from the United Kingdom had won £10,000 and attempted to withdraw £7500 on the same day. However, the casino's site was down for maintenance, and the player had been unable to contact anyone via email, live chat, or Twitter. We had reached out to the player for further information and extended the response time by 7 days. Despite our attempts, the player did not respond, so we were unable to investigate further and had to reject the complaint.
Cosmobet Casino - Player experiences withdrawal delay and lack of customer support.
Amount: £10,000
Cosmobet Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.1
Cosmobet Casino has a Safety Index of 8.1, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
I won £10,000 on the 14th of December and have submitted a withdrawal request for £7500 on the same day. I've tried to access the site today and it's down for maintenance. Can't get hold of anyone via email or live chat obviously. Have tried contacting via Twitter but no response. Can't find much information on the casino, any user reviews anything.
Public
Public
1 year ago
Dear Wobz,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Cosmobet Casino.
I checked the website just now, and it seems to work now:
Could you please advise if the issue persists, an how may I help?
Thank you very much in advance for your reply.
Best regards,
Tomas
