Cosmobet Casino - Player experiences withdrawal delay and lack of customer support.

I won £10,000 on the 14th of December and have submitted a withdrawal request for £7500 on the same day. I've tried to access the site today and it's down for maintenance. Can't get hold of anyone via email or live chat obviously. Have tried contacting via Twitter but no response. Can't find much information on the casino, any user reviews anything.

Dear Wobz,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Cosmobet Casino.

I checked the website just now, and it seems to work now:

Could you please advise if the issue persists, an how may I help?

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Wobz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.