Cookie Casino - Player hasn’t received Welcome bonus.

Hi,

I became a new member at Cookie casino.

I join this casino cause it is written on their site: New members 100 % bonus up to 100 euros. I didn`  t get any. Also it is written free spins which I get after the 3rd time I contact support. 

When I asked for bonus of 50 euros support answered me that now they can` t do anything because I started the games.

Well that` s my complain.

Thank you for you answer in advance.

Best regards,

Juraj

Dear Juraj,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked general bonus terms and conditions and our review for the Cookie Casino https://casino.guru/cookie-casino-review, and this is what I found:

"All deposit bonuses are available to all users, except for players from Croatia (HR), Slovenia (SI) and Serbia (RS)."

Additionally, please check our recommended casinos for Croatian players: https://casino.guru/top-online-casinos#tab=RECOMMENDED. To make absolutely sure you see the most suitable casinos, check your language and country preferences and bonus availability:

Unfortunately, there is nothing else we could do for you in this matter. Please let me know if there is any additional information to support this case or if this advice was helpful, otherwise, I will be forced to reject your complaint. Thank you very much for your understanding.

Best regards,

Petronela

Dear Juraj,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.