Cookie Casino Review

The player from Germany has deposited money into her account, but the funds seem to be lost. She is also dissatisfied with the transaction fees. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Denmark had his winnings cancelled because of opening multiple accounts. After we haven't received any answer from the casino for two weeks we had to mark this complaint as "unresolved".

The player from Netherlands has deposited funds in to his account from a business bank account. Presently he’s experiencing difficulties proving that he’s the rightful owner of the account and withdrawing his winnings. Player’s complaint has been resolved successfully.

The player from Switzerland had his winnings cancelled due to using multiple IP addresses. However, the player played only from home and he is not aware of breaching of the Bonus T&Cs. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Netherlands has experienced a technical glitch while playing live roulette. The player placed a bet on number 31, straight up, but the winnings were not rewarded. The player's original bet was eventually credited back to the player.

The player from Canada faced repeated cancellations of withdrawals due to alleged incorrect banking information, despite having confirmed the details with her bank. The casino, Playamo, provided inconsistent instructions regarding what information to enter, complicating the withdrawal process. After contacting Interac/Gigadat, it was confirmed that her account was not on hold, leading to a successful withdrawal of $1,600. The issue was marked as resolved by the Complaints Team, and the player was advised to reach out for future assistance if needed.

The player from the Czech Republic is experiencing difficulties withdrawing funds, because the transactions to preferred payment methods have been declined. She has received her winnings by another payment method.

The player from the Czech Republic requested a withdrawal, but it has been rejected. Although the player deposited funds via third party cards, the casino has decided to pay the player his winnings and warned him not to deposit from third party cards again. The complaint is now resolved.

The player registered in the casino, had some trouble with the verification, but eventually passed it. The player continued playing and made several withdrawals. After some time, the player was asked to verify her account again. The isue was successfully resolved.

The player from Australia was unable to withdraw $75 winnings from no deposit free spins because the only withdrawal methods were crypto or bank transfer, and bank transfer required a minimum of $250. The casino denied the crypto withdrawal since the winnings weren't from a crypto deposit. After the player threatened to escalate the issue publicly, the casino processed the withdrawal using the crypto method. We confirmed the issue was resolved and marked the complaint as closed.

The player from Australia has been accused of opening multiple accounts. We received sufficient evidence of this from the casino and so the complaint was rejected. After some time, the casino reconsidered their position and decided to pay the player the previously confiscated winnings. As such the complaint has now been closed as 'resolved'.

The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Bavaria has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully in compliance with the maximum cashout limit from the bonus that was activated, therefore we marked this complaint as resolved.

The player from Austria is experiencing difficulties verifying the account as the driving license wasn’t accepted by the casino. The issue was eventually resolved and the player received his winnings.

The player from Netherlands has deposited money into his account, but the funds were not credited. The case was solved when the player received his deposit. However, the player closed his account in the casino because of the negative experience.

The player from Austria faced a withdrawal issue where her winnings of 300€ were canceled due to an allegation of having multiple accounts linked to her IP address. She asserted that she was the only one using that address and was unsure how to resolve the situation. The issue was resolved when the casino confirmed that everything was okay and paid out the winnings. The complaint was marked as 'resolved' in the system.

The player from Portugal faced difficulties withdrawing his winnings from Bizzo casino, as the casino had been rejecting her withdrawal requests for the last three days. Despite providing various documents and communicating with the department, he was still waiting for his requested payout to be approved. The issue was resolved after the player successfully completed the verification process, allowing him to withdraw 8,000€. The Complaints Team confirmed the case as resolved and appreciated the player's cooperation.

The player from Germany reported repeated issues withdrawing winnings from Bizzo Casino, encountering vague responses from customer service and ongoing reasons for withholding funds. The player expressed disappointment in the support provided and labeled the experience as potentially fraudulent. The issue was resolved after the player submitted a complaint, leading to the prompt processing of the withdrawal and the funds being credited to his account. The Complaints Team marked the complaint as resolved, acknowledging the time-consuming nature of the process.

The player from Australia had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. However, the player later reported that the casino had approved his withdrawal and asked for the complaint to be removed. In response, we had marked the complaint as 'resolved' in our system.

The player from Greece had requested his account to be closed due to a personal decision to stop playing. The casino had initially offered bonuses to keep the account active and ignored the closure request after the player refused. The Complaints Team had clarified the difference between account closure and self-exclusion, and asked for the player's reasons. The player confirmed that he wanted to stop playing altogether. The account was eventually closed successfully, and the complaint was marked as resolved by the team.

The player from Greenland was unable to withdraw his funds from Bizzo Casino. The casino consistently requested more documents and photos for verification, even after the player had already provided several. The player mentioned having 6485 EUR in his account. Partial withdrawals of 1500 EUR and 1485 EUR were received, but the remaining 3500 EUR was pending. Eventually, the casino processed the remaining winnings, and the player confirmed receiving all funds. The complaint was resolved successfully.

The player from Spain had reported that Bizzo Casino had cancelled his withdrawal and closed his account due to alleged gambling addiction. He had requested the return of his winnings and had expressed concerns about the casino's policies on withdrawals and deposits. After the player's communication with the casino, player reported the issue as already resolved.

The player from Germany had experienced difficulties withdrawing his winnings of 400 euros from an online casino. He had attempted multiple withdrawal methods, including bank transfer and sticpay, but was unsuccessful. The casino's support team had been unable to provide effective assistance. However, the issue was finally resolved when the casino processed his withdrawal via sticpay. The player had confirmed the successful transaction and the complaint had been subsequently closed as 'resolved'.

The player from Portugal had reported that she had won several slot tournaments at an online casino but had not received her winnings. Despite multiple attempts to contact the casino's support team, the issue had remained unresolved. The casino had attributed the delay to the tournament provider not releasing the list of winners. However, the issue was later resolved when the casino paid out the winnings. The player then requested to close the complaint as her issue had been successfully addressed.

An Australian player has been accused of fraudulent account activity and is seeking to recover winnings or a refund for the money spent during September 17-18. The complaint was resolved as the player received his refund from the casino.

The player from New Zealand had a big win at Bizzo using VIP bonuses. She read the terms and conditions stating a max bet of $8NZD but later found an email stating a lower max bet of $6.5NZD. Player’s complaint has been resolved successfully.

The player from Spain requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was successful, therefore we marked the complaint as resolved.

The player from Portugal has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Spain requested a withdrawal less than two weeks prior to submitting this complaint. It has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Portugal is experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Portugal has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece had struggled to withdraw her winnings from Bizzo Casino because her bank had rejected the payment. The casino had insisted that they had sent the funds, but the player's bank had claimed that they had rejected the transaction due to Bizzo Casino not being licensed in Greece. The player had provided the ARN (Acquirer Reference Number) to the casino for verification. However, the casino had requested an official document from the bank, which the bank had refused to provide. The casino had then asked for the player's bank statements, which the player claimed to have sent multiple times. The casino had provided proof of payment to the Complaints Team, but the player could not provide any official document from her bank. The complaint had initially been closed as unresolved due to the conflicting claims. However, it had later been reopened at the request of Bizzo Casino, who had confirmed that they had refunded the player in December 2022. The player had also confirmed receiving the refund, leading to the complaint being marked as 'resolved'.

The player from Greece has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Austria has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from US verified his account, but the casino keeps rejecting all withdrawal requests. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy is experiencing difficulties withdrawing his winnings due to ongoing verification. The casino representative informed us that the player's account was verified so he was able to withdraw the funds. A few transactions were credited back to the player's account, and he later gambled them away instead of submitting a new withdrawal request, other payouts were successfully received. The player stated that his complaint was resolved so we closed it as it is.

The player from Italy breached the bonus T&Cs by placing bets higher than allowed, therefore we first rejected this complaint. Later the player informed us that the casino decided to return his winnings and after the casino confirmed that this was true we marked the complaint as resolved.

The player from Canada has entered wrong DOB by mistake while registering an account. Unfortunately, the withdrawal is now pending due to incomplete verification. Player’s complaint has been resolved successfully.

The player from Germany was complaining about the lengthy and complicated verification process. The player later passed the verification process and requested a withdrawal. The complaint was closed as 'resolved' after the player confirmed she had received her winnings.

The player from Italy had requested a withdrawal of €3500, provided the necessary documentation, and had the withdrawal approved. However, two weeks later, the transfer had not been received, and after contacting support, the player had not received a response following their promise to resolve the issue. The issue was resolved as the funds had now arrived in the player's account, and the complaint was marked as 'resolved' in the system.

The player from Spain had encountered issues with National Casino when he attempted to withdraw his winnings of 5000€. After some back-and-forth communication, the casino allowed the withdrawal of the player's winnings. The issue was then marked as resolved by the Complaints Team.

The player from Manitoba had had an issue with withdrawing winnings from an online casino, as they had been unable to provide a requested screenshot of a bank transaction. The player had confirmed that this was the only document they couldn't provide, having already submitted approved proofs of identity and residence. The casino had insisted on a single screenshot, which the player's bank could not provide. The issue had been successfully resolved, with the player confirming receipt of the funds.

The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Argentina was experiencing difficulties withdrawing her winnings due to ongoing verification. The account was then verified but the player had issues with the chosen payment method. After trying a different payment method, the player received their winnings and the issue was resolved.

The player was struggling to withdraw his winnings due to limited availability of payment methods. The issue was later resolved and the player confirmed he had received his funds. The complaint was closed as 'Resolved'.

The player from Australia was experiencing difficulties withdrawing his funds. The difficulties were apparently caused by incorrectly entered bank details. The casino later informed us that the issue was resolved and the player had successfully withdrawn his funds. The complaint was closed as 'Resolved'.

The player from Italy is experiencing difficulties withdrawing his winnings due to ongoing verification and allegedly expired Driving License. We closed the complaint as 'unresolved' because the casino failed to respond, however, the player later informed us they successfully passed the identity verification. The complaint was, therefore, closed as 'resolved'.

The player from Germany has been trying to withdraw her winnings for 2 weeks. She provided all the required documents and than the casino accused her of having multiple accounts. The player issue was resolved.

The player from Germany has requested withdrawal a week ago. It has been pending since. Shortly after the complaint was submitted, the player was able to receive his withdrawal and the complaint is resolved.

The player from Portugal encountered ongoing issues with account closure at 20bet casino, where he had deposited over €7500. Despite multiple requests to close his account and indications of gambling addiction, the casino's 'VIP manager' had persuaded him to remain by offering bonuses. The player sought assistance due to the casino's refusal to refund on the grounds that they were only made aware of the issue in July. The complaint was resolved by the Complaints Team, who stated that without clear evidence of the player's gambling problems in his closure requests, they were unable to assist in recovering his deposits, leading to the rejection of the complaint. Later, the player contacted the Kahnawake Gaming Commission, which facilitated a refund from the casino, resulting in the complaint being marked as resolved.

The player from Portugal faced continuous delays in withdrawing funds from the casino, which claimed there were missing documents despite him having sent all the requested paperwork. He suspected bad faith as the casino kept requiring additional verification without finalizing the withdrawal process. The issue was resolved when the player confirmed that he had received his winnings after extensive communication with the casino. The Complaints Team marked the complaint as 'resolved' and encouraged the player to reach out for future assistance if needed.

A player from Chile faced repeated rejection of withdrawal requests from 20Bet, with each request demanding more documents. Despite years of betting experience, the player sought assistance for a quick resolution to access his winnings. We explained the necessity of the KYC process and inquired about the specific documents provided. The player's withdrawal request was eventually accepted, but he requested the complaint remain open until the funds were received. After some delays, the player confirmed receipt of his winnings, and the complaint was marked as resolved.

The player from Finland faced refusal from the casino to credit his account with his winnings despite having submitted all required documents and even participated in a verification Skype call. The casino continually rejected the documents after a few days and had recently requested his relatives' bank statements. The Complaints Team intervened, highlighting that such requests violated EU GDPR regulations, which led the casino to approve the player's withdrawal request. The issue was resolved upon confirmation of the successful withdrawal, and the player's account was permanently closed thereafter.