HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All44274Opened931Not solved5545Solved12499Rejected25299
Active filters: Casino:
Clear all filters
Unresolved Our verdict

No reaction policy, passive regulator

Black points: 140
Disputed amount: €2,000

Casino MGA - Player withdrawal has been delayed.

Casino MGA
Safety Index:Very low Submitted: 10 Jan 2022
Unresolved Our verdict

No reaction, passive regulator

Black points: 177
Disputed amount: €200

Casiroom Casino - Player’s unable to withdraw their balance.

Casiroom Casino
Safety Index:Very low Submitted: 10 Jan 2022
Unresolved Our verdict

No reaction, passive regulator

Black points: 121
Disputed amount: $494

Slots.lv Casino - Player’s withdrawal has been sent in the wrong currency.

Slots.lv Casino
Safety Index:Below average Submitted: 10 Jan 2022
Unresolved Our verdict

No reaction, passive regulator

Black points: 80
Disputed amount: $40

Spassino Casino - Player’s struggling to receive a refund.

Spassino Casino
Safety Index:High Submitted: 10 Jan 2022
Unresolved Our verdict

No reaction policy, passive regulator

Black points: 74
Disputed amount: £180

OlympusPlay Casino - The player's deposit was not credited.

OlympusPlay Casino
Safety Index:Very low Submitted: 09 Jan 2022
Unresolved Our verdict

No reaction policy, good regulator

Black points: 81
Disputed amount: €665

Vegadream Casino - Player wasn't stopped from opening an account.

Vegadream Casino
Safety Index:Above average Submitted: 09 Jan 2022
Unresolved Our verdict

Uncertain case, passive regulator

Black points: 120
Disputed amount: €5,000

BitStarz Casino - The player's winnings were voided.

BitStarz Casino
Safety Index:Very high Submitted: 09 Jan 2022
Unresolved Our verdict

No reaction, passive regulator

Black points: 362
Disputed amount: 1,500 лв

Alphawin Casino - Player’s struggling to complete the account verification.

Alphawin Casino
Safety Index:High Submitted: 07 Jan 2022
Unresolved Our verdict

No reaction policy, passive regulator

Black points: 138
Disputed amount: €1,400

Maximal Wins Casino - Player’s withdrawal has been delayed.

Maximal Wins Casino
Safety Index:Very low Submitted: 07 Jan 2022
Unresolved Our verdict

No reaction policy, good regulator

Black points: 124
Disputed amount: €1,200

Woopwin Casino - Player’s struggling to complete account verification.

Woopwin Casino
Safety Index:Below average Submitted: 07 Jan 2022
Show more complaints (+10)
Showing 4,151 - 4,160 of 5,545 complaints
1...415 416 417...555
Go to pageof 555 pages
Online Casino Complaint Resolution Center – Casino Guru
Gambling guide
Games guide
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2024

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news