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All25,033Opened797Unresolved3,560Resolved7,223Rejected13,453
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Unresolved Our verdict

No reaction policy

Black points: 16
Disputed amount: €500

WinBet Casino BG - Player is convinced the pay outs of games in the casino are being manipulated.

WinBet Casino BG
 Submitted: 08 Nov 2019
Unresolved Our verdict

No reaction

Black points: 330
Disputed amount: €5,000

Gale & Martin Casino - Bonus winnings were confiscated.

Gale & Martin Casino
 Submitted: 29 Oct 2019
Unresolved Our verdict

Uncertain case

Black points: 288
Disputed amount: €1,100

Joka Room Casino - Player’s money disappeared from their account.

Joka Room Casino
 Submitted: 26 Oct 2019
Unresolved Our verdict

No reaction

Black points: 218
Disputed amount: €742

Diamond Club VIP Casino - Player’s withdrawal has been delayed.

Diamond Club VIP Casino
 Submitted: 20 Oct 2019
Unresolved Our verdict

Insufficient evidence from casino

Black points: 150
Disputed amount: €100

BondiBet Casino - Player’s account has been closed without explanation and winnings from free spins confiscated.

BondiBet Casino
 Submitted: 17 Oct 2019
Unresolved Our verdict

Failed self-exclusion

Black points: 492
Disputed amount: €4,450

Spin Million Casino - Failed self-exclusion.

Spin Million Casino
 Submitted: 12 Oct 2019
Unresolved Our verdict

No reaction

Black points: 352
Disputed amount: €1,489.5

I.S.A. Gaming Casino - Player’s winnings were cancelled.

I.S.A. Gaming Casino
 Submitted: 07 Oct 2019
Unresolved Our verdict

No reaction

Black points: 75
Disputed amount: A$1,000

GW Casino - Player’s winnings were voided.

GW Casino
 Submitted: 05 Oct 2019
Unresolved Our verdict

No reaction

Black points: 81
Disputed amount: €1,826

Euromoon Casino - Player is worried his game history was altered.

Euromoon Casino
 Submitted: 03 Oct 2019
Unresolved Our verdict

Justified complaint

Black points: 6,200
Disputed amount: €11,281.98

EatSleepBet Casino - Player’s account was suspended, and winnings confiscated.

EatSleepBet Casino
 Submitted: 02 Oct 2019
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