Mad Rush Casino Review

The player from Sweden, who admits to having a gambling addiction, lost 10,000 EUR in a short time on Madrush Casino. He has previously been banned on Winsly Casino, a sister company. He intends to report the casinos.

The player from Sweden requested a withdrawal of 1,027 euros 3 weeks ago but is yet to receive the money. The casino claims to be waiting for their bank, but the player's own bank reports no deposit attempts.

The player from Sweden who won 40.76 Euros, claims that his balance incorrectly dropped to 8.65 Euros after playing three rounds. Despite efforts to contact the casino through email and chat, he has received no answer.

The player from Sweden had lost his bonus in Gonzo Quest and Jungle Spirit NETENT, and had not received any responses from the casino's customer service through chat or email. We had attempted to reach out to the player for further information and had extended the response time by 7 days. However, the player did not respond to our inquiries. As a result, we could not proceed with the investigation and had to reject the complaint.

The player from Sweden had successfully received one withdrawal from the casino, but the second withdrawal, though reportedly approved, had not been received. Despite having provided bank statements and having had conversations with the bank, the player was still unable to access these funds. The Complaints Team had attempted to mediate the situation, reaching out to the casino multiple times. However, due to a lack of response from the casino, we were unable to resolve the issue and had to close the complaint as 'unresolved'. This had negatively impacted the casino's rating.

The player from Sweden had had an issue with a delayed withdrawal of 300 euros from Mad Rush Casino. Despite having had her documents verified and the withdrawal approved, the process had taken longer than expected, leading to frustration. The casino had initially cancelled the withdrawal without explanation, after which the player had had to reinitiate the process. After intervention from the Complaints Team and communication with the casino, the issue had been resolved and the player had confirmed receipt of her funds.

The player from Sweden experienced delays in the withdrawal process due to technical issues at the casino. The player's account verification was still pending as the casino had requested additional documents. Despite the Complaints Team's advice to provide the necessary documents for verification, the player failed to respond within the given timeframe. As a result, we could not proceed with the investigation and had to reject the complaint.

The player from Sweden had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed yet. We had advised the player to wait at least 14 days after requesting their withdrawal before filing a complaint, as delays could have been due to unfinished KYC verification or a high volume of withdrawal requests. We extended the timer for the player's response by 7 days, but the player did not respond to our messages. As a result, we were unable to investigate further and had to reject the complaint.

The player from Sweden had made a withdrawal request of 3000€. Five days later, the casino had requested the player use a different payment method for withdrawal. The player had confirmed receiving the initial 3000€ but reported another pending withdrawal of 4400€. We had invited the casino to clarify the reason for the delayed payment. However, despite multiple attempts to contact the casino, we had received no response. We had marked the complaint as 'unresolved' due to lack of cooperation from the casino. We had advised the player to contact the Estonian Tax & Customs Board and the European Online Dispute Resolution entity for further assistance.

The player from Sweden had been unable to get a response from Madrush Casino regarding an undelivered free spins and a withdrawal of 30 Euro that had not been processed. Despite our efforts to resolve the issue, the casino did not respond to our inquiries. We had advised the player to wait for up to 14 days for the withdrawal to reflect in his bank account, but he confirmed that he hadn't received the money even after this period. The player was also unsure about the KYC process. We marked the complaint as 'unresolved' due to the lack of cooperation from the casino. We recommended the player to contact the Estonian Tax & Customs Board and the European Online Dispute Resolution entity for further assistance.