HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All44515Opened941Not solved5576Solved12558Rejected25440
Active filters: Casino:
Clear all filters
Unresolved Our verdict

No reaction policy, passive regulator

Black points: 56
Disputed amount: €450

Beem Casino - Player’s withdrawal has been delayed.

Beem Casino
Safety Index:Very low Submitted: 30 Sep 2022
Unresolved Our verdict

Waiting for decision of regulator

Disputed amount: €43,000

Lucky Luke Casino - Player’s winnings have been voided.

Lucky Luke Casino
Safety Index:Below average Submitted: 30 Sep 2022
Unresolved Our verdict

No reaction, passive regulator

Black points: 654
Disputed amount: €1,500

Bingo Olé Casino - Player’s withdrawal has been delayed.

Bingo Olé Casino
Safety Index:Low Submitted: 30 Sep 2022
Unresolved Our verdict

No reaction policy, passive regulator

Black points: 598
Disputed amount: A$7,500

Spin Oasis Casino - Player’s withdrawal has been delayed.

Spin Oasis Casino
Safety Index:Very low Submitted: 30 Sep 2022
Unresolved Our verdict

Justified complaint

Black points: 500
Disputed amount: 5,799 RM

Plae8 Casino - Player’s struggling to receive his prize.

Plae8 Casino
Safety Index:Low Submitted: 30 Sep 2022
Unresolved Our verdict

Waiting for decision of regulator

Disputed amount: $20,000

Casitabi Casino - The player's requesting a refund.

Casitabi Casino
Safety Index:Above average Submitted: 29 Sep 2022
Unresolved Our verdict

No reaction policy, passive regulator

Black points: 111
Disputed amount: £400

BillionVegas Casino - Player's account has been blocked.

BillionVegas Casino
Safety Index:Very low Submitted: 29 Sep 2022
Unresolved Our verdict

No reaction policy, passive regulator

Black points: 63
Disputed amount: A$300

Spin Oasis Casino - Player's not able to access the website.

Spin Oasis Casino
Safety Index:Very low Submitted: 29 Sep 2022
Unresolved Our verdict

No reaction policy, passive regulator

Black points: 47
Disputed amount: €350

Beem Casino - Player’s withdrawal has been delayed.

Beem Casino
Safety Index:Very low Submitted: 29 Sep 2022
Unresolved Our verdict

No reaction policy, passive regulator

Black points: 549
Disputed amount: €11,776

VasyCasino - Player’s withdrawal has been delayed.

VasyCasino
Safety Index:Below average Submitted: 28 Sep 2022
Show more complaints (+10)
Showing 3,091 - 3,100 of 5,576 complaints
1...309 310 311...558
Go to pageof 558 pages
Online Casino Complaint Resolution Center – Casino Guru
Gambling guide
Games guide
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2024

Casino Guru in other languages
Select language
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news