HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All43,476Opened869Unresolved5,831Resolved13,788Rejected22,988
Active filters: Casino:
Clear all filters
Sort
Our verdict No reaction policy

GoldenLion.bet Casino - Player’s withdrawal request delayed for two months.

Unresolved Submitted: 11 Jul 2024
Black points: 143
Disputed amount: £484
Safety Index 0.4 Very low
Our verdict Insufficient evidence from casino

Boom Casino - Player’s €4,000 withdrawal delayed and partially refunded.

Unresolved Submitted: 10 Jul 2024
Black points: 2,056
Disputed amount: £4,000
Safety Index 4.0 Low
Our verdict Failed self-exclusion

WinOlot Casino - Player’s account closure request has been ignored.

Unresolved Submitted: 10 Jul 2024
Black points: 1,081
Disputed amount: €2,000
Safety Index 4.9 Low
Our verdict No reaction

MadSlots Casino - Player’s account has been closed but refund is delayed.

Unresolved Submitted: 10 Jul 2024
Black points: 472
Disputed amount: £1,500
Safety Index 7.7 Above average
Our verdict No reaction policy

Simsinos Casino - Player’s withdrawal has been denied.

Unresolved Submitted: 09 Jul 2024
Black points: 37
Disputed amount: €450
Safety Index 4.4 Low
Our verdict No reaction policy

LuckyMax Casino - Player believes that their withdrawal has been delayed.

Unresolved Submitted: 09 Jul 2024
Black points: 678
Disputed amount: €5,300
Safety Index 0.2 Very low
Our verdict No reaction policy

Gangabet Casino MX - Player’s account has been blocked.

Unresolved Submitted: 09 Jul 2024
Black points: 224
Disputed amount: Mex$29,000
Safety Index 4.4 Low
Our verdict No reaction

Stellare Casino - Player’s winnings have not been paid out.

Unresolved Submitted: 09 Jul 2024
Black points: 534
Disputed amount: €1,400
Safety Index 5.8 Below average
Our verdict No reaction policy

4Stars Games Casino - Player’s withdrawal delayed after investigation initiated.

Unresolved Submitted: 08 Jul 2024
Black points: 49
Disputed amount: €653
Safety Index 7.2 Above average
Our verdict Uncertain case

CitoBet Casino - Player’s account has been blocked after a withdrawal request.

Unresolved Submitted: 07 Jul 2024
Black points: 88
Disputed amount: 1,250 R$
Safety Index 4.6 Low
Show more complaints (+10)
Showing 3,081 - 3,090 of 5,831 complaints
1...308 309 310...584
Go to pageof 584 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.