Parasino Casino Review

The player from Ukraine was trying to withdraw over $800 from Parsino Casino, but he was facing issues with account verification. Despite sending all required documents twice, he had not received any confirmation or response from the casino. The casino's support chat and email had also been unresponsive. We attempted to contact the casino multiple times to resolve the issue but received no response. As the casino didn't hold a valid license and didn't utilize any Alternative Dispute Resolution (ADR) services, there was no gaming authority to approach. Consequently, we marked the complaint as 'unresolved', which may have negatively affected the casino's rating and served as a warning to other players.

The player from Morocco had had his winnings of 220 euros transferred to his bonus balance instead of his main balance. His attempts to withdraw had been blocked due to insufficient funds. Despite having had all transaction proofs and game history, the casino had only responded by requesting KYC documentation. The player had deposited a total of 194 euros. We had learned that most of his bets had been made on sports betting, not casino games. As we lacked insight into sports betting related issues, we had been unable to assist the player further. The complaint was ultimately rejected because we couldn't evaluate the issue properly.

Maxx, a player from Belarus, had his account closed without relevant reason and all his funds of $270 were seized. He didn't have any issues with his previous withdrawals and his account was completely verified. When he tried to get a hold of the customer support, nobody would have answered him. There is no further information on this case.

The player requested a withdrawal three times in the row, sent the documents for verification, but was denied all three times. When the player finally got a hold of a chat representative, they informed the player about never receiving the documents and asked the player to send them in again and that they would get in touch once they'd receive them. They never contacted the player nor had they answered the emails or chats. This case remains unresolved.

The player requested a withdrawal of €1,700 but was denied due to breached bonus conditions. When he informed them that he didn't use any bonus, they accused him of the irregular betting pattern. The casino didn't provide any proof to the player and closed his account. There is no further information on the case.

The player claimed he had over €1,000,000 on the account. The casino didn't believe that the player had played a fair game and closed the account. The player requested a refund on all of his/her deposits in the amount of TRY30,000. There is no further information on this case.

After the player lost £443 she told the casino that she had a gambling problem and needed to self-exclude herself. The casino failed to do so and the player lost more money, altogether £860. The player also found out that the casino didn't have a UK license and is not allowed to serve players from the UK. That is why the player decided to ask for the deposit to be returned to her. The POGG tried to get in touch with the casino but failed. Due to the broken rules of fair gambling, the POGG decided to put the casino on their blacklist.