HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All42,606Opened920Unresolved5,683Resolved13,462Rejected22,541
Active filters: Casino:
Clear all filters
Sort
Our verdict Case closed

Cosmoswin Casino - Player’s winnings were withheld.

Resolved Submitted: 03 Sep 2021
Disputed amount: €1,713
Safety Index 6.4 Below average
Our verdict Case closed

Casino Fantastik - Player’s withdrawal has been delayed.

Resolved Submitted: 03 Sep 2021
Disputed amount: €2,800
Safety Index 2.5 Very low
Our verdict Case closed

WestCasino - Player’s withdrawal has been delayed.

Resolved Submitted: 02 Sep 2021
Disputed amount: €2,000
Safety Index 8.0 High
Our verdict Case closed

Nine Casino - Failed self-exclusion.

Resolved Submitted: 02 Sep 2021
Disputed amount: €400
Safety Index 8.8 High
Our verdict Case closed

Bet Beard Casino - Winnings from bonus play have been cancelled.

Resolved Submitted: 02 Sep 2021
Disputed amount: 1,200,000 INR
Safety Index 7.9 Above average
Our verdict Case closed

TrueFlip Casino - Player’s funds have disappeared from the account.

Resolved Submitted: 01 Sep 2021
Disputed amount: €140
Safety Index 6.4 Below average
Our verdict Case closed

V.Vegas Casino - Player’s struggling to complete account verification.

Resolved Submitted: 01 Sep 2021
Disputed amount: 950,000 Ft
Safety Index 9.8 Very high
Our verdict Case closed

GratoWin Casino - Player is struggling to verify his account.

Resolved Submitted: 31 Aug 2021
Disputed amount: €99
Safety Index 3.2 Very low
Our verdict Case closed

Lucky Wins Casino - Player’s withdrawal has been delayed.

Resolved Submitted: 31 Aug 2021
Disputed amount: €5,000
Safety Index 0.8 Very low
Our verdict Case closed

Vegas Hero Casino - Player’s withdrawal has been delayed.

Resolved Submitted: 31 Aug 2021
Disputed amount: €210
Safety Index 5.5 Below average
Show more complaints (+10)
Showing 12,541 - 12,550 of 13,462 complaints
1...1,254 1,255 1,256...1,347
Go to pageof 1,347 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.