HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All42,715Opened888Unresolved5,707Resolved13,533Rejected22,587
Active filters: Casino:
Clear all filters
Sort
Our verdict Player stopped responding

Wild Robin Casino - Player’s account has not been closed.

Closed Submitted: 20 Jan 2026
Disputed amount: £10,000
Safety Index 6.1 Below average
Our verdict Player stopped responding

Betista Casino - Player's withdrawal is delayed due to account inaccessibility.

Closed Submitted: 20 Jan 2026
Disputed amount: €1,450
Safety Index 7.4 Above average
Our verdict Unjustified complaint

NV Casino - Player's account closure was delayed after self-exclusion notice.

Closed Submitted: 20 Jan 2026
Disputed amount: 19,500 лв
Safety Index 8.7 High
Our verdict Player stopped responding

One Casino DK - Player's winnings have been confiscated.

Closed Submitted: 20 Jan 2026
Disputed amount: 170 kr.
Safety Index 9.8 Very high
Our verdict Player stopped responding

BassBet Casino - Player’s winnings haven’t been received yet.

Closed Submitted: 19 Jan 2026
Disputed amount: €4,455
Safety Index 7.8 Above average
Our verdict Unjustified complaint

BDM Bet Casino - Player's account has been closed and funds confiscated.

Closed Submitted: 19 Jan 2026
Disputed amount: €100
Safety Index 9.0 Very high
Our verdict Player stopped responding

NEO.bet Casino ON - Player claims that payment has been delayed.

Closed Submitted: 19 Jan 2026
Disputed amount: TL 150,000
Safety Index 7.0 Fresh casino
Our verdict Unjustified complaint

RollCasino - Player requests payout after losing balance.

Closed Submitted: 19 Jan 2026
Disputed amount: €240
Safety Index 7.6 Above average
Our verdict Other

Merlin Casino - Player's account has been closed with withheld winnings.

Closed Submitted: 19 Jan 2026
Disputed amount: €11,000
Safety Index 7.9 Above average
Our verdict Player stopped responding

Spin It Casino - Player's withdrawal is delayed due to verification issues.

Closed Submitted: 19 Jan 2026
Disputed amount: €13,500
Safety Index 5.7 Below average
Show more complaints (+10)
Showing 3,511 - 3,520 of 22,587 complaints
1...351 352 353...2,259
Go to pageof 2,259 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.