Wild Robin Casino - Player’s account has not been closed.

Hello,

inhave managed to get my account closed but i had requested lots and lots of times to have my account closed. I explained that it’s affecting my mental health, asking for immediate closure but it never happened, there was always emails asking more questions or bonus offers when in fact my account should have been closed immediately. I will attach emails as proof of discussions. Thank you

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Dear Westy78,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino along with the casino's responses? You can send them to me at [email protected].

Thank you in advance for your cooperation.

Best regards,

Attila G.

Hello,

I requested both self exclusion and account closure as when asked for self exclusion the emails were ignored. I have sent email trails to the email address provided.

eventually my account was closed but not before spending a lot of money. Which I am requesting a refund for due to negligence.

Thanks

Dear Westy78,

Thank you for your response. Could you please advise on the timeline of the events?

When exactly did the casino close your account? Could you please confirm how much did you deposit in the meantime?

If possible, could you please attach receipt of your deposits as well?

Thank you for your patience and cooperation.