Betista Casino - Player's withdrawal is delayed due to account inaccessibility.

My account is verified.

I requested a bank transfer withdrawal of €600 on 18/01/2026 (Transaction ID: 4931976).

The casino confirmed by email "Withdrawal Request Received", but the withdrawal remains pending.

Now the website domain betista76576.com is inaccessible (ERR_CONNECTION_FAILED), and I still have about €850 balance in the account that I cannot withdraw because I can’t access the site.

I contacted support by email but I need the casino to provide a working link/domain and process all withdrawals immediately.

I request payment of my funds (€600 pending withdrawal + €850 remaining balance).

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Regarding the issues you are experiencing with accessing the casino website, could you please clarify the following:

• Have you tried searching for the casino by name on Google and accessing the website via the first available link?
• Have you tried clearing your cookies and cache, deleting your browser history, or using a different device or browser to access the casino website?
• When was the most recent time you contacted the casino’s customer support to request a working link to the website?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear manueljorge2673,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru