HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All38,503Opened976Unresolved4,938Resolved12,119Rejected20,470
Active filters: Casino:
Clear all filters
Sort
Our verdict Player stopped responding

5plusbet Casino - Player’s withdrawal has been delayed for almost 3 months.

Closed Submitted: 07 Jan 2020
Disputed amount: €9,095.6
Safety Index:Very low
Our verdict Player stopped responding

Cresus Casino - Player is experiencing withdrawal difficulties.

Closed Submitted: 07 Jan 2020
Disputed amount: €1,500
Safety Index:High
Our verdict Player stopped responding

Rich Casino - Player’s struggling to complete the account verification.

Closed Submitted: 07 Jan 2020
Disputed amount: A$3,000
Safety Index:Above average
Our verdict Player stopped responding

7777.bg Casino - Player’s withdrawal has been delayed.

Closed Submitted: 07 Jan 2020
Disputed amount: 5,000 лв
Safety Index:Below average
Our verdict Player stopped responding

Casoo Casino - Player’s account suspended and winnings canceled.

Closed Submitted: 07 Jan 2020
Disputed amount: €3,200
Safety Index:High
Our verdict Player stopped responding

Betzela Casino - Player’s bets on live matches were not accepted.

Closed Submitted: 07 Jan 2020
Disputed amount: €465
Safety Index:Below average
Our verdict Unjustified complaint

Punt Casino ZA - Player is experiencing difficulties requesting a withdrawal.

Closed Submitted: 07 Jan 2020
Disputed amount: R9,800
Safety Index:Below average
Our verdict Player stopped responding

Thebes Casino - Extremely delayed payment.

Closed Submitted: 06 Jan 2020
Disputed amount: A$1,700
Safety Index:Below average
Our verdict Player stopped responding

Winorama Casino - Deposit didn’t show up on the player’s account balance.

Closed Submitted: 05 Jan 2020
Disputed amount: €36
Safety Index:Very low
Our verdict Player stopped responding

Joy126 Casino - The player complains about bad customer support.

Closed Submitted: 03 Jan 2020
Disputed amount: 220 $
Safety Index:High
Show more complaints (+10)
Showing 20,291 - 20,300 of 20,470 complaints
1...2,029 2,030 2,031...2,047
Go to pageof 2,047 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.