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OverviewBonusesUser reviews3Safety Index explainedDiscussion12Payment methods39
Important:
Casino may confiscate money from dormant accounts
This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (12 to 18 months).
Important:
Win limit of €100,000 per day
This casino has a win limit rule. You will not be able to win more than €100,000 per day.
CasinoJoy Review
This review examines CasinoJoy, using our casino review methodology to determine its advantages and disadvantages by our independent team of expert casino reviewers. By evaluating the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other key elements, our review team has classified the level of safety and fairness of the casino, categorizing it as either legit and safe, a possible scam, or falling in between.
The casino's Safety Index, a score indicating the safety and fairness of online casinos, has been determined through our analysis of these findings. As the Safety Index rises, the probability of encountering problems while playing or making withdrawal lowers. CasinoJoy has a Very low Safety Index of 2.8, demonstrating a significant deficiency in terms of fairness and safety as per our methodology. Continue reading our CasinoJoy review to find out more about this casino and determine if it's the right fit for you.
Fairness and safety of CasinoJoy
In determining a casino's Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino's T&Cs, player complaints, estimated revenues, blacklists, and various other factors.
In our review of CasinoJoy, we thoroughly read and reviewed the Terms and Conditions of CasinoJoy. We noticed some rules or clauses, which were unfair, thus, we consider the T&Cs to be somewhat unfair. Unfair or predatory rules could potentially be leveraged to deny the players their rightful winnings. Thus, taking our findings into account, if you do decide to play at this casino, we urge you to proceed with caution .
Based upon our estimates and collected information, we consider CasinoJoy a medium-sized online casino. It has a very high amount of restrained payouts in complaints from players, when we take its size into account. When evaluating a casino, we consider the number of complaints in relation to the casino's size, since bigger casinos generally receive a higher number of complaints due to a larger player base.
We did not find CasinoJoy on any relevant casino blacklists. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.
Taking into account all factors in our review, CasinoJoy has scored a Safety Index of 2.8, representing a Very low value. We firmly advise players to avoid this casino and explore alternatives with a higher Safety Index.
Note: To the best of our knowledge, CasinoJoy is associated with 3 other online casinos. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of CasinoJoy. The relationship between these casinos has led to a higher Safety Index than it would have been otherwise for this casino.
CasinoJoy T&Cs
Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of CasinoJoy to be somewhat unfair.
Note: For further detail on our findings regarding the T&Cs review click here.
Player complaints related to CasinoJoy
Our casino assessment rests heavily on player complaints, since they provide us valuable data about the issues experienced by players the and the casinos' way of putting things right. When calculating the Safety Index for each casino, we take into account all of the complaints that we get through our Complaint Resolution Center in addition to the complaints that we find elsewhere.
We currently have 2 complaints directly about this casino in our database, as well as 5 complaints about other casinos related to it. Because of these complaints, we've given this casino 15,018 black points in total, out of which 5,802 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
User feedback and assessment of CasinoJoy
At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent.
Nevertheless, this casino does not have a User feedback score yet. We have received 3 player reviews of CasinoJoy so far, and the score is only determined after a casino has accumulated at least 10 reviews. You may access the casino's user reviews in the User reviews section of this page.
Note: Since it is not uncommon that upset players leave many harmful reviews to damage casino's reputation, and some casinos post false reviews to increase their user feedback score, please note that user reviews may not accurately represent the casino's quality. We strive to filter these out and calculate an accurate user feedback score; however, for these reasons, we do not consider user feedback in our Safety Index calculation.
CasinoJoy company information and licenses
CasinoJoy has estimated annual revenues higher than $1,000,000. This makes it one of smaller online casinos according to our classification.
CasinoJoy has a gambling license in Curaçao. Their license was granted by Curaçao Gaming Control Board.
About payment methods and win and withdrawal limits
Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.
Withdrawal limits
Win limits
EUR 500 per day
EUR 100,000 daily net win limit
EUR 3,500 per week
EUR 15,000 per month
Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.
Customer support and language options
In our casino reviews, we always collect data about available languages and customer support options. The table below contains information about the languages at CasinoJoy.
Language
Website
Customer support
Live chat
English
24/7
Spanish
Portuguese
24/7
German
24/7
German
Finnish
Italian
Danish
Greek
French
Norwegian
Polish
Hungarian
To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. Since customer support can assist you with problems related to registration process at CasinoJoy, account problems, withdrawals, or other issues, it holds significant value for us. Judging by the responses we have received, we consider the customer support of CasinoJoy to be average.
CasinoJoy slots and casino games
You can play these types of games at CasinoJoy: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Titles supplied by 77 casino game providers are available. This includes NetEnt, Novomatic, Nolimit City, Play'n GO, Merkur Gaming, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Igrosoft, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, iSoftBet, Amatic, ELK Studios, Ezugi, Push Gaming, SA Gaming, BGaming, GameArt, Endorphina, Wazdan, PariPlay, Habanero, Red Rake Gaming, Spinomenal, Leander Games, 1X2 Network, Booming Games, Tom Horn, Iron Dog Studio, Belatra Games, Booongo (BNG), Relax Gaming, Quickfire, edict, Betgames, Ho Gaming, Turbo Games, Platipus, Concept Gaming, Wizard games, Lucky Streak, Mancala Gaming, Apollo Games, Aviatrix, Spribe, Kiron Interactive, BeeFee, August Gaming, Betby, Mascot Gaming, Vivo Gaming, Amusnet, Salsa Technology, Leap Gaming, Live Games, Pascal Gaming, Fugaso, Stakelogic, Gamzix, 1spin4win, Betradar, Popiplay, Creed Roomz, InOut, PopOK Gaming, Barbara Bang, SimplePlay, Hacksaw Gaming, Netgame, XPG (xprogaming), Ka Gaming.
CasinoJoy bonuses and promo codes
Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. There are 6 bonuses offered by CasinoJoy in our database at the moment. All the deals are available in the 'Bonuses' section of this review.
Note: Visit our separate page on CasinoJoy bonuses to learn more about this casino's offers.
Browse all bonuses offered by CasinoJoy, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
(3)
User reviews of CasinoJoy
This is a place to share experience with CasinoJoy. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
This particular casino is the worst I've ever played in my life.. I made a regular deposit and won 700 euros and was going to make a withdrawal... it wasn't allowed because I had another 200 euros pending.. I canceled the 200 and had a total of 800 euros.. Tzirara what is necessary to unlock the bonus and as soon as Tzirara they left me 66 euros net balance without any explanation... I try to communicate in the chat and it constantly says offline while before that they answered immediately.. they try to avoid the conversation because they obviously have nothing to say and they do it constantly from what I see from the complaints above... someone responsible should be found to gather us to make a group complaint about this particular casino.. they are scammers and they should be closed immediately
Το καζίνο το συγκεκριμένο είναι ότι χειρότερο έχω παίξει στη ζωή μου.. Έκανα κανονικά κατάθεση και κέρδισα 700 ευρώ και πήγαινα κάνω απόσυρση... δεν επιτρεπόταν γιατί είχα άλλη μια 200 ευρώ σε εκκρεμότητα.. ακύρωσα αυτή των 200 και είχα σύνολο 800 ευρώ..Τζιραρα τι απαραίτητο πόσο για το ξεκλείδωμα μπόνους και μόλις το Τζιραρα μου άφησαν 66 ευρώ καθαρό υπόλοιπο χωρίς καμμία εξήγηση... προσπαθώ να επικοινωνήσω στο τσατ και μου γράφει διαρκώς εκτός σύνδεσης ενώ πριν από αυτό απαντούσαν αμέσως.. προσπαθούν να αποφύγουν τη συζήτηση γιατί δεν έχουν τίποτα να πούνε προφανώς και το κάνουν διαρκώς από ότι βλέπω από τα παράπονο παραπάνω...να βρεθεί ένας υπεύθυνος να μας μαζέψει να κάνουμε ομαδική καταγγελία για το συγκεκριμένο καζίνο.. είναι απατεώνες και πρέπει να κλείσουν άμεσα
I deposited and the deposit never arrived and I only received a response from the support area that it would take more than 7 days to be reflected, I really do not recommend it, avoid all these types of problems, I'd rather have already given up on that money and no hope left for it.
Slow support response.
Taking more than 7 days to be reflected in Account.
It is terrible, there is no 24/7 chat support, their games continually glitch. Don't waste your time here.
None to add.
No 24/7 chat support as advertised
RTP is non-existent
Safety Index explained
Safety Index of CasinoJoy explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of CasinoJoy. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Very low2.8/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be somewhat unfair
Not found on any relevant casino blacklist
Very high value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
Important:
Casino may confiscate money from dormant accounts
This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (12 to 18 months).
Important:
Win limit of €100,000 per day
This casino has a win limit rule. You will not be able to win more than €100,000 per day.
Unfair terms and conditions
Bonus winnings must be withdrawn immediately after meeting the wagering requirement to avoid additional winnings being capped
T&C copied from the casino's website (in English):
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Casino voids gaming account balances after less than two years of account inactivity
T&C copied from the casino's website (in English):
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