Kristina is part of the Casino Analyst team at Casino Guru, ensuring that our casino database is always up to date with the latest information. Her first job at the age of 16 involved translating hunting and camping supply catalogs. Even to this day, she occasionally engages in translating dialogues...
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Kristina U.
Author
Kristina Underwood
Casino Analyst
Kristina is part of the Casino Analyst team at Casino Guru, ensuring that our casino database is always up to date with the latest information. Her first job at the age of 16 involved translating hunting and camping supply catalogs. Even to this day, she occasionally engages in translating dialogues...
Our independent casino review team has taken a detailed look at CasinoJoy in this review and evaluated its qualities and drawbacks in accordance with our casino review process. In assessing this casino's safety, our review team has considered crucial factors such as the fairness of its Terms and Conditions, licenses, player complaints, customer support, limits, and other relevant aspects to determine where it falls on the spectrum from safe and legit casino to a potential scam.
Our evaluation has led to the casino's Safety Index, a numerical and verbal representation of our findings regarding safety and fairness of online casinos. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. CasinoJoy has a Very low Safety Index of 1.8, which means it ranks very low in terms of fairness and safety according to our methodology. Continue reading our CasinoJoy review and learn more about this casino in order to determine whether or not it's the right one for you.
Fairness and safety of CasinoJoy
In determining a casino's Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino's T&Cs, player complaints, estimated revenues, blacklists, and various other factors.
In our review of CasinoJoy, we thoroughly read and reviewed the Terms and Conditions of CasinoJoy. We noticed some rules or clauses, which were unfair, thus, we consider the T&Cs to be somewhat unfair. Unfair or predatory rules could potentially be leveraged to deny the players their rightful winnings. Thus, taking our findings into account, if you do decide to play at this casino, we urge you to proceed with caution .
Based upon our estimates and collected information, we consider CasinoJoy a medium-sized online casino. It has a very high amount of restrained payouts in complaints from players, when we take its size into account. When evaluating a casino, we consider the number of complaints in relation to the casino's size, since bigger casinos generally receive a higher number of complaints due to a larger player base.
We did not find CasinoJoy on any relevant casino blacklists. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.
Taking into account all factors in our review, CasinoJoy has scored a Safety Index of 1.8, representing a Very low value. We firmly advise players to avoid this casino and explore alternatives with a higher Safety Index.
Note: To the best of our knowledge, CasinoJoy is associated with 3 other online casinos. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of CasinoJoy.
CasinoJoy T&Cs
Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of CasinoJoy to be somewhat unfair.
Note: For further detail on our findings regarding the T&Cs review click here.
Player complaints related to CasinoJoy
Our casino assessment rests heavily on player complaints, since they provide us valuable data about the issues experienced by players the and the casinos' way of putting things right. When calculating the Safety Index for each casino, we take into account all of the complaints that we get through our Complaint Resolution Center in addition to the complaints that we find elsewhere.
We currently have 5 complaints directly about this casino in our database, as well as 7 complaints about other casinos related to it. Because of these complaints, we've given this casino 27,141 black points in total, out of which 13,574 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
User feedback and assessment of CasinoJoy
At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent.
Nevertheless, this casino does not have a User feedback score yet. We have received 3 player reviews of CasinoJoy so far, and the score is only determined after a casino has accumulated at least 5 reviews. You may access the casino's user reviews in the User reviews section of this page.
Note: Since it is not uncommon that upset players leave many harmful reviews to damage casino's reputation, and some casinos post false reviews to increase their user feedback score, please note that user reviews may not accurately represent the casino's quality. We strive to filter these out and calculate an accurate user feedback score; however, for these reasons, we do not consider user feedback in our Safety Index calculation.
CasinoJoy company information and licenses
CasinoJoy has estimated annual revenues higher than $1,000,000. Based on the categorization we use, this makes it a small to medium-sized online casino.
CasinoJoy has a gambling license in Curaçao. Their license was granted by Curaçao Gaming Authority.
About payment methods and win and withdrawal limits
CasinoJoy accepts 28 payment options. This includes: Skrill, Neteller, PaysafeCard, VISA, Mastercard, Bitcoin (BTC), Online bank transfer, Bank transfer, ApplePay, Flexepin, JCB, Interac, Voucher, Google Pay, Cashlib, Rapid Transfer, Revolut, N26, Bybit, MiFinity, Wise, Tether (USDT), Tron (TRX), USD Coin (USDC), Litecoin (LTC), Ethereum (ETH), Binance Pay, CashtoCode.
Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.
Withdrawal limits
Win limits
EUR 500 per day
EUR 100,000 daily total win limit
EUR 3,500 per week
EUR 15,000 per month
Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.
Customer support and language options
In our casino reviews, we always collect data about available languages and customer support options. The table below contains information about the languages at CasinoJoy.
Language
Website
Customer support
Live chat
English
English
24/7
English
Spanish
Portuguese
24/7
German
24/7
Finnish
Italian
Danish
Greek
24/7
French
Hungarian
Polish
Norwegian
To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. Since customer support can assist you with problems related to registration process at CasinoJoy, account problems, withdrawals, or other issues, it holds significant value for us. We would say CasinoJoy has a good customer support based on the responses we have received during our testing.
CasinoJoy slots and casino games
You can play these types of games at CasinoJoy: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Titles supplied by 74 casino game providers are available. This includes NetEnt, Novomatic, Nolimit City, Play'n GO, Merkur Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Igrosoft, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, ELK Studios, Evoplay, Ezugi, SA Gaming, BGaming, GameArt, Endorphina, Habanero, Red Rake Gaming, Spinomenal, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, Belatra Games, Relax Gaming, Betgames, Ho Gaming, Turbo Games, Platipus, Concept Gaming, Lucky Streak, Mancala Gaming, Apollo Games, Aviatrix, Spribe, Kiron Interactive, Galaxsys, Revolver Gaming, BeeFee, Mascot Gaming, Vivo Gaming, Amusnet, Reel Play, Salsa Technology, Penguin King, VoltEnt, Gamebeat, Live Games, Pascal Gaming, Fugaso, Stakelogic, Gamzix, 3 Oaks Gaming, 1spin4win, Betradar, Popiplay, Creed Roomz, Winfinity, InOut, PopOK Gaming, Thunderspin, Barbara Bang, SimplePlay, Hacksaw Gaming, Netgame, XPG (xprogaming), Asia Gaming, Ka Gaming.
CasinoJoy bonuses and promo codes
Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. No deposit bonuses and deposit bonuses are the most common categories. While deposit bonuses are only given out once a player makes a deposit, no deposit bonuses or free spins are given to players without requiring them to do so. Nevertheless, other bonus codes, welcome sign-up bonuses, and loyalty programs are also among the promotions offered by casinos.
As of right now, our database holds 6 bonuses from CasinoJoy, including:
20 FREE SPINS on Book of Helios
200% up to C$1,500 and 100 extra spins
100% up to C$1,500 and 75 extra spins
50% up to C$1,500 and 50 extra spins
100% up to C$1,500 and 100 extra spins
200% up to €3,000 and 200 extra spins
Please note that some deals could only be available to players from particular regions. To learn more and see which bonuses are available to you, take a look at the 'Bonuses' part of this review.
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Company info
Operator
Fortuna Games N.V.
Established
2025
Estimated annual revenues
> $1,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of CasinoJoy. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Small to medium casinoMedium group
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints. Besides direct complaints, we also considered 4 complaints from other sources.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Slightly negative
Low win limit: €100,000 / day (sum of all wins, wagers not subtracted)
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Important:
Casino may confiscate money from dormant accounts
This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (12 to 18 months).
Important:
Win limit of €100,000 per day
This casino has a win limit rule. You will not be able to win more than €100,000 per day.
Unfair terms and conditions
Bonus winnings must be withdrawn immediately after meeting the wagering requirement to avoid additional winnings being capped
Show full rule and our analysis
Casino voids gaming account balances after less than two years of account inactivity
Our Safety Index calculation also takes into account complaints about related casinos and complaints submitted through websites other than Casino Guru.
Submit a complaint
Casino Bonuses
CasinoJoy bonuses
Browse all bonuses offered by CasinoJoy, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
Payment methods
CasinoJoy payment methods
Currencies
CAD,
EUR,
AUD,
HUF,
NZD,
PLN
User reviews
User reviews of CasinoJoy
This is a place to share experience with CasinoJoy. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
This particular casino is the worst I've ever played in my life.. I made a regular deposit and won 700 euros and was going to make a withdrawal... it wasn't allowed because I had another 200 euros pending.. I canceled the 200 and had a total of 800 euros.. Tzirara what is necessary to unlock the bonus and as soon as Tzirara they left me 66 euros net balance without any explanation... I try to communicate in the chat and it constantly says offline while before that they answered immediately.. they try to avoid the conversation because they obviously have nothing to say and they do it constantly from what I see from the complaints above... someone responsible should be found to gather us to make a group complaint about this particular casino.. they are scammers and they should be closed immediately
Το καζίνο το συγκεκριμένο είναι ότι χειρότερο έχω παίξει στη ζωή μου.. Έκανα κανονικά κατάθεση και κέρδισα 700 ευρώ και πήγαινα κάνω απόσυρση... δεν επιτρεπόταν γιατί είχα άλλη μια 200 ευρώ σε εκκρεμότητα.. ακύρωσα αυτή των 200 και είχα σύνολο 800 ευρώ..Τζιραρα τι απαραίτητο πόσο για το ξεκλείδωμα μπόνους και μόλις το Τζιραρα μου άφησαν 66 ευρώ καθαρό υπόλοιπο χωρίς καμμία εξήγηση... προσπαθώ να επικοινωνήσω στο τσατ και μου γράφει διαρκώς εκτός σύνδεσης ενώ πριν από αυτό απαντούσαν αμέσως.. προσπαθούν να αποφύγουν τη συζήτηση γιατί δεν έχουν τίποτα να πούνε προφανώς και το κάνουν διαρκώς από ότι βλέπω από τα παράπονο παραπάνω...να βρεθεί ένας υπεύθυνος να μας μαζέψει να κάνουμε ομαδική καταγγελία για το συγκεκριμένο καζίνο.. είναι απατεώνες και πρέπει να κλείσουν άμεσα
I deposited and the deposit never arrived and I only received a response from the support area that it would take more than 7 days to be reflected, I really do not recommend it, avoid all these types of problems, I'd rather have already given up on that money and no hope left for it.
Slow support response.
Taking more than 7 days to be reflected in Account.
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