HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All42,542Opened893Unresolved5,680Resolved13,445Rejected22,524
Active filters: Casino:
Clear all filters
Sort
Our verdict Player stopped responding

BetdaVirada Casino - Player's withdrawal has been delayed.

Closed Submitted: 23 Dec 2023
Disputed amount: 396 R$
Safety Index 3.4 Very low
Our verdict Player stopped responding

1win Casino - Player faces withdrawal issues due to email verification.

Closed Submitted: 22 Dec 2023
Disputed amount: 20,000 руб
Safety Index 8.7 High
Our verdict Regulator: Casino was right

Mainstage Bingo Casino - Player's account blocked and winnings confiscated.

Closed Submitted: 22 Dec 2023
Disputed amount: €139
Safety Index 5.8 Below average
Our verdict Other

Casinoly Casino - Player's account has been disabled without explanation.

Closed Submitted: 22 Dec 2023
Disputed amount: 1,820 INR
Safety Index 8.5 High
Our verdict Player stopped responding

Betmaster Casino MX - Player’s winnings are delayed due to continuous document requests.

Closed Submitted: 22 Dec 2023
Disputed amount: Mex$60,000
Safety Index 8.4 High
Our verdict Insufficient evidence from player

Hejgo Casino - Player’s winnings are not credited.

Closed Submitted: 22 Dec 2023
Disputed amount: €10
Safety Index 7.8 Above average
Our verdict Unjustified complaint

Leon Casino - Player's tournament winnings are partially missing.

Closed Submitted: 22 Dec 2023
Disputed amount: 550 R$
Safety Index 1.0 Very low
Our verdict Player stopped responding

MyStake Casino - Player unable to bet due to an activated bonus.

Closed Submitted: 22 Dec 2023
Disputed amount: $8,600 ARS
Safety Index 9.7 Very high
Our verdict Player stopped responding

Leon Casino - Player encounters difficulties in account verification.

Closed Submitted: 22 Dec 2023
Disputed amount: €11,138
Safety Index 1.0 Very low
Our verdict Unjustified complaint

Snai Casino - Player's account unexpectedly blocked.

Closed Submitted: 22 Dec 2023
Disputed amount: ??
Safety Index 7.6 Above average
Show more complaints (+10)
Showing 14,281 - 14,290 of 22,524 complaints
1...1,428 1,429 1,430...2,253
Go to pageof 2,253 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.