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All42,543Opened894Unresolved5,680Resolved13,445Rejected22,524
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Our verdict Unjustified complaint

Pame Stoixima Casino - Player's self-exclusion request not properly handled.

Closed Submitted: 10 Jan 2024
Disputed amount: €1,000
Safety Index 9.1 Very high
Our verdict Other

LuckyDreams Casino - Player was able to gamble despite self-exclusion.

Closed Submitted: 10 Jan 2024
Disputed amount: €50
Safety Index 6.6 Above average
Our verdict Player stopped responding

Magic Win Casino - Player’s account closure requests are being ignored.

Closed Submitted: 10 Jan 2024
Disputed amount: ??
Safety Index 0.9 Very low
Our verdict Player stopped responding

PokieSurf Casino - Unexpected charges on player's bank account.

Closed Submitted: 10 Jan 2024
Disputed amount: A$207
Safety Index 7.8 Above average
Our verdict Player stopped responding

ProntoBet Casino - Player's confirmed withdrawals are delayed.

Closed Submitted: 10 Jan 2024
Disputed amount: €5,000
Safety Index 7.8 Above average
Our verdict Player stopped responding

Galactic Wins Casino - Player’s withdrawal is delayed due to unresponsiveness.

Closed Submitted: 10 Jan 2024
Disputed amount: R3,900
Safety Index 6.4 Below average
Our verdict Player stopped responding

PlayWise365 Casino - Player’s deposit was not credited to account.

Closed Submitted: 10 Jan 2024
Disputed amount: 5,000 INR
Safety Index 7.3 Above average
Our verdict Player stopped responding

Axecasino - Player’s winnings are delayed.

Closed Submitted: 09 Jan 2024
Disputed amount: A$3,759
Safety Index 7.7 Above average
Our verdict Unjustified complaint

1win Casino - Player faces withdrawal issue and locked account.

Closed Submitted: 09 Jan 2024
Disputed amount: $280
Safety Index 8.7 High
Our verdict Player stopped responding

Flappy Casino - Player's deposit hasn't been credited.

Closed Submitted: 09 Jan 2024
Disputed amount: €50
Safety Index 8.7 High
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