ProntoBet Casino Review

The player from Germany had difficulty withdrawing winnings amounting to 14000 euros from a casino. Despite having a fully verified account and being told by support that it would take a few working days to process a withdrawal, nothing had happened after 14 days and repeated attempts to expedite the process. The player hadn't been able to make a withdrawal and his account wasn't blocked. The casino had been unresponsive to the player's complaints and to our attempts to mediate the situation. We had marked the complaint as 'unresolved' and recommended that the player contact the Kahnawake Gaming Commission for further assistance.

The player from Italy reported a discrepancy with his withdrawal amounts from an online casino. Despite having made three withdrawal requests, he had received less money than he had requested, resulting in a total shortfall of around €50. The casino had redirected him to the payment services provider, but the player had insisted that the casino should have resolved the issue. We had explained to the player that casinos do not influence fees deducted by payment providers and suggested he contact his payment provider for further inquiries. Despite our efforts to assist, the player remained dissatisfied, and the complaint was subsequently closed.

The player from Germany had requested two withdrawals of €2500 each on January 4, 2024. Despite having successfully verified his identity and having received confirmation of successful withdrawals, the money had not arrived in his bank account. We had advised the player to wait at least 14 days after requesting the withdrawals before submitting a complaint. However, after 14 days and numerous unsuccessful contacts with the casino's customer support, the player had still not received his winnings. The casino had claimed that the payments were completed, and requested a bank statement from the player. We had asked the player for the correspondence from the casino and a screenshot of his transaction history, but the player had failed to respond. As a result, we were unable to investigate further and had to reject this complaint.

The player from Germany had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed yet. The player had claimed to have a gambling addiction and mentioned a self-exclusion via OASIS, which was not recognized by the casino due to its lack of a German license. The player had also raised concerns about withdrawal approval and subsequent cancellation, leading to her playing with real money under the assumption it was demo games. However, she had failed to provide the requested transaction history and did not respond to further inquiries. Consequently, we were unable to investigate further and had to reject the complaint.

A player from Finland had accused the casino of not adhering to laws or responding to his attempts to communicate. He had stated that, according to the casino's licensing rights in Estonia, his deposits should have been returned as they should not have been permitted to open an account for him. Despite the player's attempts to verify the account and the Complaints Team's efforts to contact the casino, there had been no response from the casino. Therefore, the complaint remained unresolved. The Complaints Team had suggested the player to file an official complaint with the casino's licensing authority.

The player from North Rhine-Westphalia has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Finland has requested a withdrawal a few days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.