Pame Stoixima Casino Review

The player from Greece, who faced an account blockage, was unable to withdraw €930. Despite having provided all necessary verification documents since February, there had been no clear resolution. The player claimed to reach out daily, only to be asked to wait. The player had submitted proof of phone number, ID, and the card used for deposits, but alleged that the casino was unresponsive. We attempted to assist by extending the response time and asking for relevant communication. However, due to the player's lack of response, we could not investigate further and had to reject the complaint.

The player from Greece is facing issues with self-exclusion. Despite two self-exclusion requests, the casino allegedly reactivated their account, leading to the player suffering losses. After gathering more information from the player we concluded the player should have requested a permanent self-exclusion due to a gambling problem in order for the casino to prevent him from gambling, unfortunately we concluded he was uneligible for a refund of lost funds. After the player requested a self-exclusion due to gambling problems in the casino and received feedback from the casino, we closed the complaint accordingly.

The player from Greece is complaining about the lack of bonuses and the casino’s support. We rejected this complaint because a lack of bonuses isn't a valid reason for us for punishing the casino, and after testing the support, we didn't come across any problems.