HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All41,196Opened893Unresolved5,389Resolved12,961Rejected21,953
Active filters: Casino:
Clear all filters
Sort
Our verdict Player stopped responding

JokaBet Casino - UK player’s account deleted after deposit.

Closed Submitted: 15 Feb 2024
Disputed amount: £814
Safety Index 8.5 High
Our verdict Player stopped responding

Gangsta Casino - Delayed withdrawal and conflicts over VIP level benefits.

Closed Submitted: 15 Feb 2024
Disputed amount: €6,200
Safety Index 8.4 High
Our verdict Player stopped responding

MadSlots Casino - Player believes that their withdrawal has been delayed.

Closed Submitted: 15 Feb 2024
Disputed amount: £900
Safety Index 7.7 Above average
Our verdict Player stopped responding

EmirBet Casino - Player’s winnings haven’t been received yet.

Closed Submitted: 15 Feb 2024
Disputed amount: €400
Safety Index 5.4 Below average
Our verdict Player stopped responding

GuruPlay Casino - Player is experiencing deposit issues.

Closed Submitted: 15 Feb 2024
Disputed amount: 10,000 INR
Safety Index 4.7 Low
Our verdict Other

Shuffle Casino - Player's winnings have been confiscated.

Closed Submitted: 15 Feb 2024
Disputed amount: €3,500
Safety Index 4.8 Low
Our verdict Player stopped responding

KatsuBet Casino - Difficulty in removing player's set play limit.

Closed Submitted: 15 Feb 2024
Disputed amount: €125
Safety Index 8.9 High
Our verdict Player stopped responding

Vbet Casino IN - Player’s account is locked.

Closed Submitted: 14 Feb 2024
Disputed amount: 63,770 INR
Safety Index 6.3 Below average
Our verdict Player stopped responding

Justbit Casino - Player's deposit is not appearing in account.

Closed Submitted: 14 Feb 2024
Disputed amount: Ł1
Safety Index 4.9 Low
Our verdict Unjustified complaint

Axecasino - Player's winnings significantly reduced.

Closed Submitted: 14 Feb 2024
Disputed amount: A$8,500
Safety Index 7.7 Above average
Show more complaints (+10)
Showing 12,841 - 12,850 of 21,953 complaints
1...1,284 1,285 1,286...2,196
Go to pageof 2,196 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.