First Casino Review

A player from Ukraine is facing issues with First.ua Casino. After making a deposit of 1000 UAH and small winnings, he requested a refund of deposit. The casino deducted a tax and a military fee from the refund, reducing it to 734.49 UAH. The player insists that his deposit can't be taxed, according to the Law of Ukraine and casino's own rules, yet the casino support provides standard responses ignoring his arguments.

The player from Ukraine had his account unexpectedly blocked after depositing 100 UAH and completing verification. The casino's support is citing age restriction as the reason for account closure and asking for more verification documents to refund his deposit. The complaint was rejected as the player stopped responding.

The player from Ukraine has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Ukraine, while undergoing the verification process, was informed that their winning would be void due to an accusation of bonus abuse. Thinking that he wouldn't be allowed to withdraw the won amount, they decided to play the remaining balance down to zero. Only after that, it became clear that the player was not in fact investigated due to a suspicion of bonus abuse, but was only undergoing a standard verification procedure. To compensate the player for the misinformation, the casino credited the player with a bonus in the form of free spins. Nonetheless, the player insisted on a full refund of his winnings. Unfortunately, since the disputed winnings had already been played down by the player, we were left with no option but to reject the player's complaint and a recommendation for the player to always stay patient, should a similar situation arise in the future.