Name: First Casino Review
Item: First Casino
Rating: 8.8
Author: Stefan Manson

OverviewSafety and fairnessGamesBonusesPaymentsCustomer supportUser reviewsDiscussion

Read our First Casino review and find out if it's safe and legit. Explore its player feedback and complaints, T&Cs, games & bonuses.

Doesn't accept players from Ohio

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Pros and cons

Backed by land based shops
Good selection of game providers
Mobile casino application for iOS and Android
Live chat support is available 24/7

Limited responsible gaming options
Limited choice of payment methods

Casino screenshots

For this review, our independent casino review team put First Casino through its paces. We used our casino review methodology to look at what it does right and what could be better. All the key facts – from the casino's licenses and Terms and Conditions to player complaints, support, and limits – were checked by our team. They used these to decide if this casino is safe and honest, one to avoid, or somewhere in the middle.

Our team's review data was used to calculate the casino's Safety Index. This score rates the safety and fairness of online casinos. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. First Casino received a High Safety Index of 8.8, which means it ranks well for fairness and safety. It is a great pick for most players. Dig into First Casino with the rest of our review and see if this casino is right for you.

Safety Index of First Casino – Is it fair and safe?

In determining a casino's Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino's T&Cs, player complaints, estimated revenues, blacklists, and various other factors.

In our review of First Casino, we thoroughly read and reviewed the Terms and Conditions of First Casino. We found some rules or clauses that were not favorable. Despite our findings, we consider the T&Cs to be mostly fair. An unfair or predatory rule can potentially be used against players to justify not paying out winnings to them, but our findings for this casino were only minor.

First Casino is a big online casino based on our estimates or collected information. This casino has a very low value of denied payouts in player complaints with respect to its size (or it hasn't had any complaints). When evaluating a casino, we consider the number of complaints in relation to the casino's size, since bigger casinos generally receive a higher number of complaints due to a larger player base.

Based on our findings, no important casino blacklists feature First Casino. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.

Taking into account all factors in our review, First Casino has scored a Safety Index of 8.8, representing a High value. For most players seeking an online casino that prioritizes fairness in the online gambling experience they offer, this casino is a recommendable choice.

Terms and Conditions of First Casino evaluated

Our team goes through each casino's Terms and Conditions as part of our review to assess their fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.

We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of First Casino to be mostly fair.

Note: You can find our specific findings from the T&Cs review by clicking here.

Player complaints submitted about First Casino

Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos' way of resolving them. When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.

We have found one relevant complaint about this casino. Because of this complaint, we've given this casino 94 black points. You can find more information about the complaint and black points in the 'Safety Index explained' part of this review.

User feedback and reviews of First Casino

At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent.

However, the User satisfaction score is only calculated once a casino has 5 or more reviews. Since we have only collected reviews from 2 players, First Casino does not have a User satisfaction score yet. You may access the casino's user reviews in the User reviews section of this page.

Note: Since it is not uncommon that upset players leave many harmful reviews to damage casino's reputation, and some casinos post false reviews to increase their user feedback score, please note that user reviews may not accurately represent the casino's quality. We strive to filter these out and calculate an accurate user feedback score; however, for these reasons, we do not consider user feedback in our Safety Index calculation.

Licenses and company information

First Casino is owned by LLC «FIRST ELEMENT», and we have estimated its yearly revenues to be greater than $5,000,000. This makes it a medium-sized online casino according to our classifications.

First Casino is licensed by PlayCity in Ukraine.

Note: First Casino has a connection to land-based casinos or betting establishments. These brick-and-mortar businesses are readily available and add credibility to the online casino. As a result, the casino's Safety Index is higher than would have been if it was only based on the online casino website.

Payment options, withdrawal limits and win limits

First Casino supports 6 deposit methods. This includes: VISA, Mastercard, ApplePay, Google Pay, EasyPay, City24.

Online casinos frequently impose limitations on the amounts players can win or withdraw. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. That is why we always check these when reviewing casinos. The table below shows the casino's win and withdrawal limitations.

Withdrawal limits	Win limits
UAH 150,000 per day	UAH 10,000,000 per spin
UAH 750,000 per month

Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.

Customer support and language options

When evaluating an online casino, we take a close look at the languages supported and the customer support channels provided. The table below lists the language options at First Casino.

Language	Website	Customer support	Live chat
English			24/7
Ukrainian			24/7

We reach out to the casino's customer support as part of our review to check how helpful they are. Good customer support is always worth having. It can make a real difference if you ever have issues with your account, withdrawals, or anything else. Judging by the responses we have received, we consider the customer support of First Casino to be good.

Slots and casino games at First Casino

Players can enjoy these types of casino games at First Casino: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Keno, Scratch cards, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Casino games supplied by 43 game providers are available. This includes NetEnt, Nolimit City, TaDa Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Red Tiger Gaming, Big Time Gaming, Playson, Amatic, ELK Studios, BGaming, Endorphina, Habanero, Red Rake Gaming, Spinomenal, Tom Horn, Dream Play, Greentube, VoltEnt, Ela Games, Formula Spin, Fugaso, Felix Gaming, Skywind Group, Amigo Gaming, Peter & Sons, Fazi, Spribe, 3 Oaks Gaming, Gamzix, Kendoo, PatePlay, Enjoy Gaming, EGT Digital, QueenVegas, Champion Studio, Spinner, Hacksaw Gaming, Netgame, Amusnet, Ruby Play, PG Soft (Pocket Games Soft).

First Casino bonus offers and codes

Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. No deposit bonuses, free spins, and deposit bonuses are some of the most sough-after bonus types. No deposit bonuses can be obtained by registering an account at the casino, while deposit bonuses are given out upon making a deposit. Moreover, casino promotions can also include bonus codes, welcome sign-up bonuses, or loyalty programs.

Currently, our database has the following 5 bonuses from First Casino:

125% up to 62,500 ₴ and 100 extra spins
125% up to 62,500 ₴ and 100 extra spins
100% up to 62,500 ₴ and 100 extra spins
100% up to 62,500 ₴ and 100 extra spins
150% up to 62,500 ₴ and 100 extra spins

Please keep in mind that these bonuses might not be available to players from certain regions. See the 'Bonuses' section of this review for more details and to find out which offers are available to you.

Company info

Owner LLC «FIRST ELEMENT»
Established 2020
Estimated annual revenues > $5,000,000

Safety and fairness

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of First Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Key metrics

Terms and conditions

Mostly fair

Issues found: 1

Show detailed analysis

We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.

Casino size

Big casino

Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years.

Complaints ratio

Very good

Total complaints: 14

Opened 0
Unresolved 1
Resolved 3
Rejected 10

Browse complaints

Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.

Blacklists

None

If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.

Other factors

Slightly negative

Reputation helped by land-based casinos or betting shops
Low win limit: 10,000,000 ₴ / spin or game round

There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.

Licensing authorities

Ukraine (PlayCity)
Verified

Unfair terms and conditions

Unreasonably short time frame for providing information within KYC processes
Show full rule and our analysis

Complaints about First Casino

All(14)
Opened(0)
Unresolved(1)
Resolved(3)
Rejected(10)

Player's account has been closed unexpectedly.

Disputed amount: 8,000 ₴

Player's refund incorrectly deducted by a casino.

Disputed amount: 175 ₴

Underage player’s account closed.

Disputed amount: 100 ₴

Player’s winnings haven’t been received yet.

Disputed amount: 24,000 ₴

Player’s bonus winnings have been confiscated.

Disputed amount: 250,000 ₴

The player is dissatisfied with the wagering of his balance.

Disputed amount: 480 ₴

Player's struggling with a withdrawal of his funds.

Disputed amount: 14,113 ₴

Player's account has been blocked.

Disputed amount: 5,000 ₴

Player’s account has been blocked.

Disputed amount: 2,000 ₴

The player's withdrawal is delayed.

Disputed amount: 280,000 ₴

Show all

Submit a complaint

Games

Explore the game selection available at First Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.

Game types

Games
Live games

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

Poker

Craps and dice

Keno

Scratch cards

eSports betting

Crash games

Available: 11 Not Available: 4

Game providers

Show all (43)

Casino Bonuses

First Casino bonuses

Browse all bonuses offered by First Casino, including their no deposit bonus offers and first deposit welcome bonuses.

No bonuses available for players from Ohio

Unfortunately, it seems that First Casino does not offer any bonuses to players from your country.

Payment methods

Payments

Browse an overview of payment methods supported by First Casino, along with related limits and fees associated with transactions to or from your casino account.

Payment methods

Transaction limits

Withdrawal limits

750,000 ₴

per month

150,000 ₴

per day

Win limits

10,000,000 ₴

Per spin

Currencies

Traditional

Supported Fiat currencies.

UAH

Customer support

Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.

Language options

Website

Available in 2 languages

EnglishUkrainian

Live chat

Available in 2 languages

EnglishUkrainian

Customer support:

Available in 2 languages

EnglishUkrainian

Live chat rating

Good

Average response time: 2m

Based on 6 tests

20 Aug 2026

Stefan M.

Good

05 Aug 2025

Mirka D.

Not measured

Good

08 Oct 2024

Natalia B.

Not measured

Subpar

25 Jun 2023

Ayberk A.

Not measured

Good

13 Jun 2022

Endri K.

Not measured

Good

28 Apr 2021

Branislav B.

Not measured

Good

User reviews

User reviews of First Casino

This is a place to share experience with First Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Not enough data

Rated by 2 users

Very positivePositiveNeutralNegativeVery negative

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Casino Guru

We want players to understand gambling.

• 3 years ago

A casino that throws away players, you win a significant amount, then you try to withdraw funds, they call you and it starts with a greeting, and then you can’t withdraw funds to another card, not yours, I didn’t take the tax from you, but I refused such a stupid thing, then comes sms that I have been blocked for using the bonus, although I have not used the bonus in the past, but I am joking that they appropriate all the funds for themselves, and if I withdrew something, it needs to be returned, in order not to return the funds from the account, they brought the account to zero, after which they say that the blocking is a mistake and withdraw the money🤣 🤣🤣👍👍👍 don't play this crap!!!

• 3 years ago

I will change my review after the normal withdrawal of funds. The casino is trying to make money on the x2 wager rule, but you can't see your progress anywhere.
I made a bet for a minimum of x1 wager (if required x2), and I was told that I wagered only 2% without explanation.
Support responds like a robot, does not help