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GratoWin Casino review

Name: GratoWin Casino review
Item: GratoWin Casino
Rating: 4.6

4.6/10Safety Index Low by Casino Guru

Doesn't accept players from Ohio

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Important (1)

Visit Casino

Show company details

Payment methods

Show all (37)

Withdrawal limits

per month

€500

Operator Filavuns LLC

Established 2019

Estimated annual revenues

> $1,000,000

Licensing Authorities

Kahnawake (KGC)

OverviewBonusesUser reviews2Safety Index explainedDiscussion33Payment methods37

Important: Very low withdrawal limit This casino has a very low monthly withdrawal limit, which means that if you happen to win a larger sum of money, it will take a much longer time to withdraw the winnings from your account.

GratoWin Casino Review

GratoWin falls well below Casino Guru's standards, earning a far below average Safety Index score of 4.9. This places it lower than 78% of the casinos on our site.

From my review of Casino Guru's data and player complaints, the biggest issues involve withdrawals. The casino imposes very low monthly limits under €500 (most casinos offer limits upward of €10,000) and frequent account verification problems that block payouts.

Some players even claim GratoWin "forces players to spend money" by making withdrawals difficult. One player reported their €550 winnings from a €20 deposit were wiped after the casino used a questionable "duplicate account" excuse. Worryingly, many of these complaints remain unresolved with little explanation from the casino.

With repeated complaints, harsh withdrawal limits, and poor dispute resolution, in my opinion, GratoWin is best avoided. There are far better alternatives that put players first.

If you still want to learn more about GratoWin, you can read on.

Fairness and safety of GratoWin Casino

We calculate a casino's Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino's estimated revenues, complaints from the players, T&Cs, blacklists, and so on.

In our review of GratoWin Casino, we meticulously evaluated and analyzed the Terms and Conditions of GratoWin Casino. We came across some rules or clauses that we did not appreciate, and all in all, we find the T&Cs to be somewhat unfair. Unfair or predatory rules have the potential to be held against players to defend withholding their winnings. Therefore, based on our findings, we advise caution if you choose to play at this casino.

Based on our estimates or gathered data, GratoWin Casino is a medium-sized online casino. This casino has a very low value of denied payouts in player complaints with respect to its size (or it hasn't had any complaints). We consider both the casino's size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.

Based on our findings, no important casino blacklists feature GratoWin Casino. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.

Taking into account all factors in our review, GratoWin Casino has scored a Safety Index of 4.6, representing a Low value. We suggest players to steer clear of this casino and opt for one with a higher Safety Index.

Note: GratoWin Casino is linked to 12 other online casinos, based on the information we've collected. Because of the relationship between these casinos, we have considered the qualities of the related casinos when calculating the Safety Index of GratoWin Casino.

Terms and Conditions of GratoWin Casino

When evaluating online casinos, we meticulously analyze each casino's Terms and Conditions with the aim to assess their fairness level. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. In some cases, these give the casino the possibility to justify withholding player winnings.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of GratoWin Casino to be somewhat unfair.

Note: Our particular discoveries from the T&Cs analysis are available here.

Player complaints regarding GratoWin Casino

Player complaints play an important part in our casino review methodology, as they give us a clear insight into issues experienced by players and casinos’ way of handling them. We take into account all complaints filed via our Complaint Resolution Center in addition to those we compile from other sources when examining each casino's safety and fairness.

We have found no relevant complaints about this casino.

User feedback and reviews of GratoWin Casino

On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.

However, the User satisfaction score is only calculated once a casino has 10 or more reviews. Since we have only collected reviews from 2 players, GratoWin Casino does not have a User satisfaction score yet. You can find the reviews in the User reviews part of this page.

Note: It's important to note that user reviews may not always provide an objective reflection of the casino's quality. Instances exist where casinos write fake reviews to boost their user feedback score, while some dissatisfied players leave multiple negative reviews to tarnish the casino's reputation. Our best efforts are put into filtering these out and calculating an objectively accurate user feedback score; nonetheless, we do not include user feedback in our Safety Index calculation.

Licenses and company information

GratoWin Casino has estimated annual revenues higher than $1,000,000. This makes it a small to medium-sized online casino on our scale.

GratoWin Casino is licensed by Kahnawake Gaming Commission in Kahnawake.

Payment options, withdrawal limits and win limits

GratoWin Casino supports 37 deposit methods. This includes: Neteller, Skrill, PaysafeCard, Mastercard, VISA, Sofort Banking, Multibanco, Boleto Bancário, Maestro, PostePay, Neosurf, Todito cash, Western Union, Wire-transfer, Bank transfer, ApplePay, Flexepin, Instant Bank Transfer, Pay With Click, Pago Efectivo, SPEI, blik, Google Pay, WebPay, PIX, OXXO, Tambo, MiFinity, Rapid Transfer, CashtoCode, Coinspaid, Interac e-Transfer, Interac, Cashlib, Quantum, ClicToPay, Revolut.

There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.

Withdrawal limits	Win limits
EUR 500 per month	No win limit

Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.

Languages and customer support options

To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. The options available at GratoWin Casino can be seen in the table below.

Language	Website	Customer support	Live chat
English
Spanish
Portuguese
German
Finnish
Italian
French
Polish
Norwegian
Arabic

Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at GratoWin Casino, your account, withdrawals, or anything else. According to our tests and collected information, GratoWin Casino has a good customer support.

GratoWin Casino slots and casino games

Players can enjoy these types of casino games at GratoWin Casino: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Casino games supplied by 68 game providers are available. This includes NetEnt, Novomatic, Nolimit City, Playtech, TaDa Gaming, Play'n GO, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Big Time Gaming, Playson, Evoplay, Eyecon, BGaming, GameArt, Endorphina, Wazdan, Habanero, Spinomenal, Booongo (BNG), MrSlotty, Betgames, Greentube, Aspect Gaming, Smartsoft Gaming, Turbo Games, eeze, Platipus, Macaw Gaming, chilli games, Phoenix7, Bluejack Gaming, Mancala Gaming, Skillzzgaming, Spadegaming, BF Games, Aviatrix, Spribe, Edge Labs, Reevo, RAW iGaming, King Midas (Kingmaker), Champion Studio, Onlyplay, Spinoro, Amusnet, Melterrea, Gamebeat, Koala Games, Espresso Games, Reel Kingdom, Fugaso, Skywind Group, Caleta Gaming, Dynabit Gaming, Gamzix, 1spin4win, CT Interactive, Creed Roomz, Amarix, Winfinity, Barbara Bang, Hacksaw Gaming, Ruby Play, XPG (xprogaming), Ka Gaming.

GratoWin Casino bonus offers and codes

Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. Our database presently holds 8 bonuses from GratoWin Casino, which are listed in the 'Bonuses' section of this review.

Note: Take a look at our designated GratoWin Casino bonuses page for more details about this casino's bonus offers.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (37)

Withdrawal limits

per month

€500

Games

Show all

Slots

Roulette

Blackjack

No betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

Scratch cards

No eSports betting

Crash games

Language options

English website

All languages (10)

English customer support

All languages (7)

English live chat

All languages (6)

Game providers

Show all (68)

Casino screenshots

Positives

Live dealer games are available
Nice website

Negatives

Low withdrawal limits for new players
Limited responsible gaming options
Live chat support is not available 24/7

Author: Zuzana Cirochova Last updated: 14 Jan 2026 Anything incorrect or missing? Let me know

GratoWin Casino bonuses

Browse all bonuses offered by GratoWin Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of GratoWin Casino

This is a place to share experience with GratoWin Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Not enough data

Rated by 2 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

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Casino Guru

We want players to understand gambling.

Maldok020878

Unregistered user

Italy

• 3 years ago

Without identity documents they accepted the payments not made by me, my minor son and they did not ascertain who he was and I did not get any response from the casino, without any license Italy Amns not sure, it is important that they collect. to withdraw they would have liked an identity document, utility bill and more, please.

GratoWin Casino

Hello Maldok020878,

Thank you for your message and the feedback provided.

My name is Edwin and i am Customer Service Team's representative here at Gratowin.

First of all, here at Gratowin, we always strive to treat all our customers fairly and in accordance with the established company rules and terms and conditions. After reviewing your initial refund request made back in July 2022, i can see that our colleagues responded to you immediately and explained why your refund request could not be accomodated. As confirmed previously, the deposits were approved with a 3D secure code by the card holder and the refund could not fulfilled for this reason.

Below i would like also to quote important condition that you can find and read in the User Agreement section on our website:

https://secure.gratowin.com/#/help/user-agreement

Limitations of Liability

"You agree that you are free to choose to use the Gratowin services and do so at your sole discretion and risk. The Company shall not be liable to you or any third party in contract, tort, negligence, or otherwise, for any loss or damage whatsoever arising from or in any way connected with your, or any third party’s, use the services, whether direct or indirect, including, without limitation, damage for loss of business, loss of profits (including loss of or failure to receive anticipated winnings), business interruption, loss of business information, or any other pecuniary or consequential loss (even where we have been notified by you of the possibility of such loss or damage). "

That being said, i am afraid our previous reply to you will stand and we will not be able to fulfill your refund request.

I hope the above information will clarify the situation. Please feel free to revert back to our customer service team if needed by contacting us via chat or email ([email protected]).

Kind regards,
Edwin R.

Gratowin Customer Service Team

Safety Index of GratoWin Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of GratoWin Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Low4.6/10

Medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be somewhat unfair

Not found on any relevant casino blacklist

No player complaints or very low value of withheld winnings in complaints in relation to the casino's size

We also considered other factors, which had a negative impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Important

Unfair terms and conditions

Detection of some basic betting techniques may result in confiscated winnings
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
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Read more
Common bonus hunting strategies may be seen as a serious T&C violation
T&C copied from the casino's website (in English):
Read less
Read more
Unreasonably short time frame for providing information within KYC processes
T&C copied from the casino's website (in English):
Read less
Read more
Repeatedly withdrawing and redepositing to get more bonuses may lead to winnings being confiscated
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
Read less
Read more
Low-risk play may lead to winnings being confiscated
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
Read less
Read more
Players who only deposit when bonuses are offered risk losing their winnings
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
Read less
Read more

Other factors

Low withdrawal limit: €500 / month

Complaints about GratoWin Casino and related casinos

(111)

111All0Opened0Unresolved41Resolved70Rejected

Complaints directly about GratoWin Casino

Our verdict Case closed

Player's withdrawal is delayed due to points requirement.

The player from Italy faced difficulties withdrawing his winnings of €179.18, as the casino only allowed him to cash out €11.50 due to insufficient points. He was required to continue playing to earn more points, which he found unacceptable. The issue was resolved when the player marked the complaint as resolved, indicating satisfaction with the outcome. The Complaints Team confirmed the resolution and encouraged the player to reach out for any future issues.

Read moreRead less

Resolved Submitted: 12 Aug 2025

Disputed amount: €179

Our verdict Player stopped responding

Player's account closed with confiscated winnings.

The player from Italy had reported that the casino had deleted his profile, which had been registered in his mother's name, and had withheld his winnings. He had argued that these actions were illegal and had threatened to involve the police. However, upon reviewing the casino's terms and conditions, we discovered that the casino reserved the right to suspend any account if the name on the account did not match the name on the credit card used for purchases. As the player had breached these rules, the casino was not obligated to honor his winnings. Since we received no further communication from the player, we rejected his complaint.

Read moreRead less

Closed Submitted: 17 Apr 2024

Disputed amount: €550

Our verdict Player stopped responding

Player wants to terminate casino account and subscription.

The player from Italy had expressed her desire to deactivate her casino account and subscription. We had advised her to contact the casino directly via live chat, email, or online form as they could provide the best assistance. Despite extending the response period twice, the player did not provide any further information or feedback. As a result, we were unable to proceed with the investigation and had to reject the complaint.

Read moreRead less

Closed Submitted: 09 Apr 2024

Disputed amount: €37

Our verdict Other

Player is dissatisfied with her overall experience in the casino.

The player from Portugal complained about her overall experience in the casino. Mainly about the casino's cashout policy, according to which new players are only allowed to withdraw at a rate of €500 per month. Thanks to this complaint, we became aware that the casino had lowered its withdrawal limits, and updated the information in our review of the casino. This negatively affected the casino's Safety Index. Unfortunately, during the resolution of the complaint, before withdrawing all winnings, the player played her remaining balance down to zero. Due to this reason, the player's complaint was rejected.

Read moreRead less

Closed Submitted: 09 Jun 2023

Disputed amount: €500

Our verdict Player stopped responding

Player’s struggling to withdraw their winnings.

The player from Portugal is experiencing difficulties withdrawing their funds due to withdrawal limits. We rejected the complaint because the player didn't respond to our messages and questions.

Closed Submitted: 04 Jun 2023

Disputed amount: €7,300

Our verdict Player stopped responding

Player’s struggling to withdraw his winnings.

The player from India is experiencing difficulties depositing and withdrawing his funds due to limited availability of payment methods. We rejected the complaint because the player didn't respond to our messages and questions.

Read moreRead less

Closed Submitted: 03 Feb 2023

Disputed amount: 700,000 INR

Our verdict Case closed

The player's verification is delayed.

The player's verification is delayed for 2 days. The complaint was resolved as the player got verified.

Resolved Submitted: 10 Jan 2023

Disputed amount: €2,269

Our verdict Player stopped responding

Player’s withdrawal has been delayed.

The player from Brazil has not received his withdrawal. The complaint was rejected because the player didn't respond to our messages and questions.

Closed Submitted: 03 Dec 2022

Disputed amount: 1,890 R$

Our verdict Case closed

Player’s withdrawal has been delayed.

The player from Italy has requested a withdrawal 10 days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. After the player's account had been successfully verified, the player confirmed receipt of the payment afterwards.

Read moreRead less

Resolved Submitted: 29 Oct 2022

Disputed amount: €50

Our verdict Player stopped responding

Player’s struggling to complete the account verification.

The player from Portugal is experiencing difficulties withdrawing his winnings due to ongoing verification of the payment method. We rejected the complaint because the player didn't respond to our messages and questions.

Read moreRead less

Closed Submitted: 13 Feb 2022

Disputed amount: €4,000

Show more complaints (+10)