The player from Italy hasn't received their withdrawals. The casino claims that all withdrawals have been processed. Eventually the mistake was found and the winnings paid. The issue was resolved.

The player from Portugal is questioning the number of documents which are required for KYC verification. Player’s complaint has been resolved successfully.

The player from Portugal has requested a withdrawal. Unfortunately, he hasn't receive any information from the casino. The complaint got successfully resolved.

The player from Germany is struggling to receive her winnings due to unfinished KYC verification. The issue was resolved, the player successfully passed the verification process.

The player from Italy has submitted all required documents for the verification but the status of the verification is still unknown. Player’s complaint has been resolved successfully.

The player from Italy played with a €7 bonus. He won and wanted to make a withdrawal, but he received the message, that he hasn’t finished wagering requirements. The issue was successfully resolved.

The player from Italy is struggling to receive his withdrawal. The player received his winnings, therefore we closed this complaint as 'resolved'.

The player from Romania is experiencing difficulties verifying his account and receiving the winnings. The player received his winnings, the issue was resolved.

The player from Italy is experiencing difficulties completing the account verification even if all the required documents have been sent.

The player from Italy has submitted all the documents required for the verification. Nevertheless, he’s experiencing difficulties withdrawing his funds.

The player from Italy is experiencing difficulties withdrawing his funds. Player’s complaint has been resolved successfully.

The player from Italy is experiencing difficulties withdrawing their winnings.

The player from Italy had their second withdrawal approved without bank details needed. The player received his withdrawal, therefore we marked this complaint as 'resolved'.

The player from Italy had his withdrawal delayed due to incomplete account verification. The complaint was successfully resolved.

The player from Italy is experiencing difficulties completing verification of his account. The issue was resolved, the player received his funds.

The player from Italy is experiencing difficulties withdrawing their funds via bank transfer. Player’s complaint has been resolved successfully.

The player from Italy is inquiring about KYC verification process. The complaint was successfully resolved.

The player from Italy has requested withdrawal but it’s still pending. Player’s complaint has been resolved successfully.

The player from Italy has sent all the required documents for the verification, however, the status of KYC is still unknown. Player’s complaint has been resolved successfully.

The player from Italy is experiencing difficulties withdrawing his winnings from bonus play. The issue was resolved.

The player from New Zealand has requested a withdrawal of $200 but received smaller amount.

Cornelia from Switzerland suddenly can’t access the casino.

The player from Italy would like to close his casino account. Player’s complaint is now successfully resolved.

Sainiuc from Belgium has a problem withdrawing his winnings.

Umberto, a player from Italy, is complaining that he has already been waiting for his withdrawal for more than 14 days. This case was successfully resolved.

Daniela’s withdrawal is pending for more than 10 days and she doesn’t know why she hasn’t received the money from the casino. She is unable to communicate with the casino and she seeks help.

The player from Argentina has deposited money into his account, but the funds seem to be lost. Player’s complaint has been resolved successfully.

The player from Italy has tried to self-exclude from the casino. Unfortunately, the enquiry was ignored.

The player from Argentina would like to close his casino account. Player’s complaint has been resolved successfully.

The player from Switzerland has requested to close his account due to gambling addiction but the casino didn’t comply. Player’s complaint has been resolved successfully.