HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All41,126Opened907Unresolved5,363Resolved12,944Rejected21,912
Active filters: Casino:
Clear all filters
Sort
Our verdict Insufficient evidence from player

Slot Wolf Casino - Player is questioning casino’s fairness and credibility.

Closed Submitted: 03 May 2020
Disputed amount: €500
Safety Index 7.8 Above average
Our verdict Case closed

Winorama Casino - Player’s questioning bonus wagering requirements.

Resolved Submitted: 03 May 2020
Disputed amount: €440
Safety Index 3.1 Very low
Our verdict No reaction

COIN365Bet Casino - Player’s requiring refund due to not given bonus and restricted games.

Unresolved Submitted: 03 May 2020
Black points: 60
Disputed amount: $50
Safety Index 6.2 Below average
Our verdict No reaction

NeptunBet Casino - Player’s struggling to withdraw his winnings.

Unresolved Submitted: 03 May 2020
Black points: 100
Disputed amount: KSh1,600
Safety Index 6.3 Below average
Our verdict Player stopped responding

SlottoJAM Casino - Player’s questioning casino’s credibility.

Closed Submitted: 03 May 2020
Disputed amount: €110
Safety Index 3.1 Very low
Our verdict Player stopped responding

Casinochan - Player has been struggling to access the website after completing very long verification process.

Closed Submitted: 02 May 2020
Disputed amount: A$16,000
Safety Index 7.7 Above average
Our verdict Player stopped responding

True Blue Casino - Player’s winnings were confiscated.

Closed Submitted: 02 May 2020
Disputed amount: A$5,000
Safety Index 7.6 Above average
Our verdict Unjustified complaint

Wild Casino - Player has been accused of having multiple accounts.

Closed Submitted: 02 May 2020
Disputed amount: $14,993
Safety Index 5.0 Below average
Our verdict Other

PokerStars Casino BG - Player’s account has been blocked.

Closed Submitted: 02 May 2020
Disputed amount: $26,000
Safety Index 7.4 Above average
Our verdict Player stopped responding

Jokerino Casino - Player’s deposit has never been credited to her account.

Closed Submitted: 02 May 2020
Disputed amount: €20
Safety Index 2.1 Very low
Show more complaints (+10)
Showing 40,361 - 40,370 of 41,126 complaints
1...4,036 4,037 4,038...4,113
Go to pageof 4,113 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.