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All38,209Opened1,036Unresolved4,890Resolved11,965Rejected20,318
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Our verdict Unjustified complaint

Casinochan - Player complains that he didn’t win anything.

Closed Submitted: 15 Apr 2020
Disputed amount: €3,500
Safety Index:High
Our verdict Player stopped responding

Wager Beat Casino - Player’s enquiring about safety of KYC verification process.

Closed Submitted: 14 Apr 2020
Disputed amount: A$15,000
Safety Index:Very low
Our verdict Unjustified complaint

BlackDiamondCasino - Player’s winnings have been confiscated.

Closed Submitted: 14 Apr 2020
Disputed amount: $3,950
Safety Index:Low
Our verdict Player stopped responding

Spela Casino - Player’s winnings from promotional play have been voided.

Closed Submitted: 14 Apr 2020
Disputed amount: €701
Safety Index:Above average
Our verdict Player stopped responding

Winorama Casino - Player is enquiring about refunds.

Closed Submitted: 14 Apr 2020
Disputed amount: €961
Safety Index:Very low
Our verdict Player stopped responding

Casoo Casino - Players’ accounts have been closed.

Closed Submitted: 14 Apr 2020
Disputed amount: €1,100
Safety Index:High
Our verdict Player stopped responding

Joka Room Casino - Player’s questioning fairness of game software.

Closed Submitted: 14 Apr 2020
Disputed amount: A$600
Safety Index:Very low
Our verdict No reaction policy

Stay Lucky Casino - Player’s winnings have been confiscated due to 30% maximum bet rule.

Unresolved Submitted: 13 Apr 2020
Black points: 137
Disputed amount: €2,000
Safety Index:Very low
Our verdict Player stopped responding

Galaxy.bet Casino - Player’s deposit has never been credited to his account.

Closed Submitted: 13 Apr 2020
Disputed amount: 53 R$
Safety Index:Below average
Our verdict Player stopped responding

Casoo Casino - Player’s winnings have been voided.

Closed Submitted: 13 Apr 2020
Disputed amount: €400
Safety Index:High
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