Alphawin Casino Review

The player from Bulgaria was facing deposit issues with a casino, where multiple deposits were unexpectedly processed. The player had intended to deposit 20 leva, but due to unrecorded deposits, his total became 60 leva, causing a problem as the player needed the excess funds for an urgent purchase. Despite our attempts to communicate and resolve the issue, we had to reject the case due to the lack of response from the player. As such, we were unable to proceed with any further investigation or provide potential solutions.

The player from Bulgaria had reported experiencing significant losses due to intermittent lagging while playing the 'Aviator' game by Spribe on a casino site. The player had claimed that the casino initially acknowledged the issue and refunded some losses but later attributed the problem to the player's internet connection. The player had denied this, asserting that his internet connection had been stable. After the player had provided the Complaints Team with the relevant communication history with the casino, we had conducted an investigation. Unfortunately, the game provider had denied any issues with the game, and the player's lost bets were confirmed in the game history. Consequently, we had been unable to assist the player further with this complaint.

The player from Bulgaria had made a deposit using ETN cryptocurrency and it had not been credited to their account for 2 days. They had contacted support repeatedly but had only been told there was a technical issue. We had reached out to the player for additional information and extended the response time by 7 days. However, the player did not respond within the given time frame, which led to the complaint being rejected due to lack of further information.