HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All43,040Opened899Unresolved5,760Resolved13,652Rejected22,729
Active filters: Casino:
Clear all filters
Sort
Our verdict No reaction policy

Magic Win Casino - Player's withdrawal is delayed for over two months.

Unresolved Submitted: 10 Jun 2026
Black points: 58
Disputed amount: €148
Safety Index 0.9 Very low
Our verdict Insufficient evidence from player

Sankra Casino - Player faces issues with account and jurisdiction.

Closed Submitted: 10 Jun 2026
Disputed amount: £1,142
Safety Index 3.5 Low
Current status Waiting for player to reply 6d 22h 34m 30s

Lussurio Casino - Player is struggling with KYC verification.

Opened Submitted: 10 Jun 2026
Safety Index 7.3 Fresh casino
Our verdict Unjustified complaint

Shuffle Casino - Player’s withdrawal has been delayed.

Closed Submitted: 10 Jun 2026
Disputed amount: $16,000
Safety Index 4.8 Low
Our verdict Case closed

SupaBet Casino - Player's withdrawal is delayed due to verification issues.

Resolved Submitted: 10 Jun 2026
Disputed amount: €1,500
Safety Index 7.5 Above average
Our verdict Insufficient evidence from player

1win Casino - Player’s account deletion request is ignored.

Closed Submitted: 10 Jun 2026
Disputed amount: 7,000 USD₮
Safety Index 8.7 High
Our verdict Player stopped responding

Didi7bet Casino - Player's winnings have been confiscated.

Closed Submitted: 10 Jun 2026
Disputed amount: A$5,252
Safety Index 3.5 Low
Our verdict Player stopped responding

RoboCat Casino - Player’s account closure was delayed.

Closed Submitted: 10 Jun 2026
Disputed amount: 1,840 CHF
Safety Index 6.5 Above average
Our verdict Case closed

AllySpin Casino - Player’s winnings haven’t been received yet.

Resolved Submitted: 10 Jun 2026
Disputed amount: €54,000
Safety Index 8.4 High
Our verdict Case closed

BassBet Casino - Player's account remains accessible despite self-exclusion.

Resolved Submitted: 10 Jun 2026
Disputed amount: €4,580
Safety Index 7.4 Above average
Show more complaints (+10)
Showing 3,371 - 3,380 of 43,040 complaints
1...337 338 339...4,304
Go to pageof 4,304 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.