Magic Win Casino - Player's withdrawal is delayed for over two months.

I made a withdraw 2 months ago and have never heard anything back. The support just gives the same generic answer about not having to worry you're funds will be there soon. I waited past the 21 business timeframe they have but noting happened. They said they would email me over a month ago but still got nothing. It's been over 2 months and never got anything regarding a potential violation. I don't think they actually pay out. They just collect peoples money and personal information. Most likely a scam. A casino payout of under $200 should never take over two months. I am fully verified and everything.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it, and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please advise if you've ever received any winnings from this gambling establishment?

Thank you in advance for your cooperation and reply.

Best regards,

Kristina

I’ve never received anything from this casino and I don’t think anyone ever has. I deposited some money but ended up losing it. I got an email, in my spam folder, about a no deposit bonus. I used it and managed to get my balance to over $100 EURO. I checked the terms and there’s nothing about a max win limit/cashout. I talked to support too and they never said anything about a max cashout. If I caused a violation I would like to know that at least. They don’t email you personally and all chat members are very generic. If you happen to get a "specialist support" member, they’re also generic but at the same time very fishy, just like this casino. I found out about this casino from an offer on HeyCash. It seemed legit but I strongly believe there’s some sort of scam from this site. I hope in the future there will be global regulations on this scammy behavior and people will be held accountable

Thank you for your reply. Unfortunately, I would like to inform you that since this casino has 80+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Magic Win Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Magic Win Casino. I wish I could be of more help.

The casino can reopen this complaint any time.