HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All42,268Opened782Unresolved5,628Resolved13,368Rejected22,490
Active filters: Casino:
Clear all filters
Sort
Our verdict Player stopped responding

Snatch Casino - Player unable to access online casino account.

Closed Submitted: 14 Sep 2023
Disputed amount: €200
Safety Index 9.8 Very high
Our verdict No reaction policy

Woopio Casino - Player claims that payment has been delayed.

Unresolved Submitted: 14 Sep 2023
Black points: 64
Disputed amount: 200 USD₮
Safety Index 5.4 Below average
Our verdict No reaction policy

EightStorm Casino - Player's withdrawal is delayed.

Unresolved Submitted: 14 Sep 2023
Black points: 32
Disputed amount: 80 USD₮
Safety Index 2.9 Very low
Our verdict Case closed

Rollino Casino - Player unable to confirm the pending withdrawal due to website access issue.

Resolved Submitted: 14 Sep 2023
Disputed amount: 30,000 kr
Safety Index 0.6 Very low
Our verdict Player stopped responding

Galactic Wins Casino - Player claims that payment has been delayed.

Closed Submitted: 14 Sep 2023
Disputed amount: 300 R$
Safety Index 6.4 Below average
Our verdict Player stopped responding

Vinyl Casino - Withdrawal of player's winnings has been delayed.

Closed Submitted: 14 Sep 2023
Disputed amount: €200
Safety Index 7.7 Above average
Our verdict Case closed

1win Casino - Player believes that their withdrawal has been delayed.

Resolved Submitted: 14 Sep 2023
Disputed amount: $480
Safety Index 8.7 High
Our verdict Case closed

Snatch Casino - Player is unable to access the casino website.

Resolved Submitted: 14 Sep 2023
Disputed amount: €129
Safety Index 9.8 Very high
Our verdict Case closed

Playfina Casino - Player's account locked after successful bonus wagering.

Resolved Submitted: 14 Sep 2023
Disputed amount: €628
Safety Index 8.6 High
Our verdict Case closed

Solisbet Casino - Player complains about inefective self-exclusion.

Resolved Submitted: 14 Sep 2023
Disputed amount: €357
Safety Index 5.2 Below average
Show more complaints (+10)
Showing 29,131 - 29,140 of 42,268 complaints
1...2,913 2,914 2,915...4,227
Go to pageof 4,227 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.