Winsly Casino Review

The player from Sweden had had an issue with a deposit of 380 euros he had made via direct bank transfer to Winsly. Despite having provided a bank statement and having reached out to them multiple times, he had received no response. The player had suspected a glitch in the system and had expressed his concern over the delay in resolution. However, the issue had been successfully resolved, and the player had confirmed this. Consequently, we had closed the complaint in our system as 'resolved'.

The player from Sweden, who had self-excluded due to a gambling addiction, was marketed by Mad Rush Casino, a sister site to the casinos she had blocked herself from. After losing 30,000 krona, she wanted a refund and to close her account. The player claimed to have interacted with the same staff members across various casino platforms and accused them of neglecting their responsibility to block her access due to her gambling addiction. However, she failed to provide evidence of her request for self-exclusion from Winsly Casino, despite multiple requests from the complaints team. Consequently, we were unable to investigate further and had to reject the complaint.

The player from Sweden had withdrawn 686 euros via SEPA-direct bank transfer to his Swedbank account. Despite having passed the 5 business day waiting period and the casino having shown proof of fund transfer, the money had not arrived. The bank had verified that there were no incoming funds and the casino had not responded or provided an update after eight working days. The issue had been resolved when the player received his payout. We had marked the complaint as 'resolved' in our system.

The player from Sweden had requested account exclusion due to a gambling problem, however, the casino had ignored his request. Consequently, the player had been able to continue logging in and making deposits. Two weeks later, the casino had closed the player's account, but not before the player had made additional deposits. Despite the player's attempts to communicate with the casino, there had been no response. We had attempted to mediate the situation and reached out to the casino, but the casino had remained unresponsive. The complaint was then classified as 'unresolved', which could potentially have impacted the casino's safety rating on our website.

The player from Sweden has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Sweden submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Sweden has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked the complaint as resolved.

The player from Switzerland had an active self-exclusion in sister casino due to a gambling problem. He believes that he shouldn’t have been allowed to deposit any funds into Amok Casino account. The player has reached ADR, their decision was in his favour. But it looks like the casino remained silent. The player contacted MGA, and the licensing authority decided in the player's favour.

The player from Greece requested a withdrawal more than two weeks prior to submitting this complaint. The payment was received on the day we invited the casino to the thread. The complaint is resolved.